Zoe Biggs
Pimpama,QLD
Summary
Having started in hospitality in 2021 I have found a natural aptitude for this industry. However, years of experience in this industry aren't challenging me anymore, providing enough hours, and I am in need of a change. I believe my knowledge as a supervisor and hospitality worker could excel and challenge me in any area. I work my hardest at all times, and support and acknowledge my team members.
Overview
4
4
years of professional experience
Work History
Barista
MugShots Cafe
Sandgate, QLD
07.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
Supervisor & All Rounder
The Coffee Club
Sandgate, Queensland
08.2022 - Current
- Delivered high quality training for new team members
- Evaluated staff performance, communicating feedback, and setting personal goals
- Making high quality beverages and meals in both front and back of house
- Handling customer needs and/or complaints to satisfy all
- High standards of organization, presentation and cleaning
- Skills and experience in cash handling, processing payments with no discrepancies or errors
Team Member
Sandgate Post Office Hotel
Sandgate
03.2022 - Current
- Deliver superior service and maximize customer satisfaction
- Coordinate Front of House and Back of House restaurant operations
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Follow company policies and procedures regarding the handling of cash, property, products and equipment
- Monitor and establish correct table bookings and seating
- Handle customer services including complaints
- Multi task with the kitchen and food ordering and delivery of meals - coordinating the correct meals to large groups- up to 30+ customers at a seating
Assistant
Madmacs Coffee
09.2021 - Current
- Assisting the Barista in running the van, making coffees, customer engagement, taking orders using POS system, food handling, restocking, cleaning
Service Coordinator
Brew Solutions
Murarrie, QLD
02.2024 - 07.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Team Member
Red Rooster
Deagon
10.2021 - 03.2022
- Customer service, packing orders, food prep, re-stocking, cleaning utensils, benches, floors, bins
Studio Assistant
Etched Artworks
10.2021 - 11.2021
- Assisting the artist with engaging and instructing students, assisting in managing resources, set up/clean up, stock monitoring, monitoring and applying Health and Safety practices including covid19
Team Member
Hungry Jacks
Gympie
07.2021 - 08.2021
- Customer services, taking orders, packing orders, food prep, re-stocking, cleaning utensils, tables, floors, bins
Salon Assistant
Katrina's School of Hair and Beauty
02.2021 - 04.2021
- Assisting senior stylists, cleaning and disinfecting equipment/salon, re-booking appointments, greeting clients, offering and delivering refreshments to clients, sweeping floors, washing and drying hair
Education
High School - core subjects, music academy
Narangba Valley High School
01.2021
Primary School -
Burpengary State Primary School
01.2016
Skills
- Full range of Front of House skills
- Barista skills
- Ability to perform under pressure
- Excellent work ethic
- Proven team player
- Very quick learner
- Reliable
- Flexible
- Motivated
- Trustworthy
Timeline
Barista
MugShots Cafe
07.2024 - Current
Service Coordinator
Brew Solutions
02.2024 - 07.2024
Supervisor & All Rounder
The Coffee Club
08.2022 - Current
Team Member
Sandgate Post Office Hotel
03.2022 - Current
Team Member
Red Rooster
10.2021 - 03.2022
Studio Assistant
Etched Artworks
10.2021 - 11.2021
Assistant
Madmacs Coffee
09.2021 - Current
Team Member
Hungry Jacks
07.2021 - 08.2021
Salon Assistant
Katrina's School of Hair and Beauty
02.2021 - 04.2021
High School - core subjects, music academy
Narangba Valley High School
Primary School -
Burpengary State Primary School