Zoe Brittingham
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving. Successfully worked within busy Flight Centre atmosphere, adept in travel coordination and customer relations. Excelled in designing personalized travel experiences, enhancing customer satisfaction, and securing exclusive deals. Skilled in organization and problem-solving, significantly improved revenue by upselling services.
Overview
10
10
years of professional experience
Work History
Receptionist
Solahart
01.2024 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Booked and confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Travel Agent
Flight Centre
03.2022 - 11.2023
- Designed personalized travel experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Followed up with customers to increase customer service with travel plans.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Trained and supervised new team members to ensure correct procedure were followed
Department Manager
IGA Grocery
01.2017 - 03.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Oversaw departmental budgets to ensure financial efficiency.
- Handled rostering across multiple departments
Retail Assistant
IGA Grocery
08.2014 - 01.2017
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and provided general assistance and information on store merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Handled returns and refunds professionally, adhering to company policies while prioritizing customer satisfaction.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Conducted inventory checks to maintain optimal stock levels, ensuring product availability.
Education
High School Diploma -
Queensland Certificate of Education
12-2014
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Administrative support
- Problem-solving
- Attention to detail
- Travel coordination
- Critical thinking
Timeline
Receptionist
Solahart
01.2024 - 01.2025
Travel Agent
Flight Centre
03.2022 - 11.2023
Department Manager
IGA Grocery
01.2017 - 03.2022
Retail Assistant
IGA Grocery
08.2014 - 01.2017
High School Diploma -
Queensland Certificate of Education
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