Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Burke

Gold Coast

Summary

Adept at fostering customer engagement and teamwork, I excelled at Famous Footwear by surpassing sales targets through exceptional service and product knowledge. My experience spans from meticulous store maintenance to efficient product processing, demonstrating a blend of hard and soft skills that drive success in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Floor Assistant

Fetch N Fun
04.2024 - 10.2024
  • Demonstrated strong multitasking skills while balancing tasks such as stocking shelves, assisting customers at pick up and drop off, and cleaning up after the dogs when necessary.
  • Worked closely with fellow Floor Assistants to provide seamless support across all departments within the warehouse to keep all rooms clean and easier to maintain while still engaging with dogs
  • Efficiently handled high-pressure situations during busy periods, ensuring all dogs were safe and well looked after
  • Fostered a positive work environment by maintaining an upbeat attitude and assisting coworkers with their tasks when needed.
  • Prioritized helping customers over completing other routine tasks

Sales Assistant

Famous Footwear
08.2022 - 01.2023
  • Handled customer inquiries, complaints whille ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.

Crew Member

McDonald's
01.2020 - 10.2021
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Cashier

Kmart
09.2018 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Miami State High School
Gold Coast, QLD
01-2022

Skills

  • Customer engagement
  • Store maintenance
  • Product processing
  • Teamwork

Timeline

Floor Assistant

Fetch N Fun
04.2024 - 10.2024

Sales Assistant

Famous Footwear
08.2022 - 01.2023

Crew Member

McDonald's
01.2020 - 10.2021

Cashier

Kmart
09.2018 - 07.2021

Miami State High School

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Zoe Burke