Zoe Callaghan
Newtown,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Picker Packer
Kidstuff
11.2023 - 12.2023
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Stocked shelves, racks and cases with new or transferred merchandise.
Assistant Restaurant Manager
Red White And Blue Catering
02.2016 - 10.2018
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 6 restaurant staff, maintaining exceptional customer service and quality standards.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Analyzed daily sales figures and developed strategies to increase sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Waitress Supervisor
Red, White & Blue Catering
03.2015 - 02.2016
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised server staff and simultaneously served personal section of tables.
- Trained staff members on use of POS system.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Wait Staff Member
Red, White & Blue Catering
10.2012 - 06.2015
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Visual Merchandiser
DCK CONCESSIONS
03.2010 - 09.2011
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Monitored and replenished display inventory and restructured according to available stock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Researched current trends in visual merchandising to create modern and attractive displays.
- Created visual displays to highlight new and featured products.
- Established and maintained relationships with vendors for prompt delivery of materials for visual displays.
Retail Sales Associate
TK Maxx
06.2007 - 06.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Diploma of Management - Business Management
Australian Pacific College
Sydney, NSW12.2015
Bachelor of Arts - Fashion & Textiles Design
Norwich University of Arts
Norwich, EnglandSkills
- Relationship Building
- Decision Making
- Product Selection
- Attention to Detail
- Organizational Skills
- Problem Solving
- Customer Needs Identification
- Customer Service
- Time Management
- Teamwork Abilities
Certification
- CPT - Certified Personal Trainer
- Cert IV Fitness - Australian College of Sport & Fitness, Sydney NSW. Completed June 2021
- CGFI - Certified Group Fitness Instructor
- Cert III Fitness - Australian College of Sport & Fitness, Sydney NSW. Completed January 2019
Timeline
Picker Packer
Kidstuff
11.2023 - 12.2023
Assistant Restaurant Manager
Red White And Blue Catering
02.2016 - 10.2018
Waitress Supervisor
Red, White & Blue Catering
03.2015 - 02.2016
Wait Staff Member
Red, White & Blue Catering
10.2012 - 06.2015
Visual Merchandiser
DCK CONCESSIONS
03.2010 - 09.2011
Retail Sales Associate
TK Maxx
06.2007 - 06.2010
Diploma of Management - Business Management
Australian Pacific College
Bachelor of Arts - Fashion & Textiles Design
Norwich University of Arts
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