Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoe Capararo

Bellbird,NSW

Summary

Proven track record in enhancing customer satisfaction, demonstrated during tenure at Smoke Shop Advisor. Skilled in problem resolution and customer service, adept at staff training and stock management. Achieved significant improvements in customer relations and team development, ensuring operational excellence without exceeding a 55-word limit.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Smoke Shop Advisor
Cumnock, NSW
02.2024 - 05.2024

Serving customers with a smile on my face, working under pressure in a small environment, opening the stores, managing crew members, handing eftpos, cash and computers as well as restocking needs.

Fast Food Cashier

MacDonalds
Cessnock, NSW
03.2023 - 11.2023

Opening early mornings, closing late at night, cleaning the floors, restocking all areas, creating foods and coffees and working in a fast pace environment under pressure.

Kitchen Hand

Neath Hotel
Neath, NSW
12.2019 - 03.2020

Spring cleaning supplies, collecting deliveries, serving customers, waiting tables, washing dishes, preparation of food, answering the phone and working with other team members.

House Cleaner

Julies Cleaning Business Australia
Kurri Kurri
06.2018 - 07.2018

Working with other members of staff, cash handling, socialising with customers and clients, managing phone calls and organising promotions.

Education

Certificate III - Year 11

Cessnock Tafe
Cessnock, NSW
11.2023

Yrs 9-10 - High School

Mount View High School
Cessnock West, NSW
11.2019

Yrs 4-9 - High School

St Philips Christian College
Cessnock, NSW
07.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Complaint Handling
  • Complaint resolution
  • Customer satisfaction measurement
  • Call Center Operations
  • Scheduling
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Team Development
  • Staff Training
  • Store maintenance
  • Research
  • Stock management

Timeline

Customer Service Representative

Smoke Shop Advisor
02.2024 - 05.2024

Fast Food Cashier

MacDonalds
03.2023 - 11.2023

Kitchen Hand

Neath Hotel
12.2019 - 03.2020

House Cleaner

Julies Cleaning Business Australia
06.2018 - 07.2018

Certificate III - Year 11

Cessnock Tafe

Yrs 9-10 - High School

Mount View High School

Yrs 4-9 - High School

St Philips Christian College
Zoe Capararo