Zoe Carmen
Ipswich ,QLD
Summary
Dedicated food service manager with 15 years of experience overseeing staff and operations for the food industry. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food Truck Manager
Mcrobbies
Salisbury , Qld
01.2024 - Current
- Organized and maintained food truck inventory.
- Scheduled employees for daily operations of the food truck.
- Coordinated with vendors to ensure timely delivery of supplies and ingredients.
- Maintained a clean and sanitary work environment in accordance with health regulations.
- Prepared meals according to customer orders using fresh ingredients.
- Processed payments accurately and efficiently using cash registers or POS systems.
- Ensured that all staff adhered to safety protocols while operating the food truck.
- Resolved problems or concerns to satisfaction of involved parties.
Store Manager
Subway
Goodna , Qld
07.2018 - 09.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Organized promotional events to increase product awareness.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Store Manager
Fasta Pasta
Redbank Plains/ Browns Plains , Qld
10.2008 - 06.2018
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Prepared workstations with ingredients and tools to increase efficiency.
- Supervised a team of 10 employees in a restaurant setting , while maintaining positive and productive atmosphere to enhance employee experience.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Monitored temperatures of prepared food and cold-storage areas.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
Crew Member
Hungry Jack's
Booval, Qld
03.2006 - 07.2008
- Greeted customers and took their orders in a friendly and efficient manner.
- Operated cash register to process customer payments accurately and efficiently.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Replenished beverages throughout shift ensuring availability at all times.
- Provided quality customer service by adhering to company policies and procedures.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Adhered to company policies regarding attendance and punctuality.
Education
High School Diploma -
St Peter Claver College
Riverview, QLD12-2008
Skills
- Food Preparation
- Waste Reduction
- Money Handling
- Organizational Skills
- Customer Retention
Certification
- Food safety Certificate valid from August 2023
- Cert 3 in Logistics Completed in 2018
- Cert 3 in early childhood education
- RSA completed 2016
Timeline
Food Truck Manager
Mcrobbies
01.2024 - Current
Store Manager
Subway
07.2018 - 09.2023
Store Manager
Fasta Pasta
10.2008 - 06.2018
Crew Member
Hungry Jack's
03.2006 - 07.2008
High School Diploma -
St Peter Claver College
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