Zoe Carr
Brighton
Summary
Experienced with managing restaurant staff and ensuring smooth daily operations. Utilizes team-building and conflict resolution skills to maintain positive work environment. Track record of enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Restaurant Supervisor
Sandgate Post Office Hotel
11.2024 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Enhanced team performance with regular evaluations and constructive feedback.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Bartender Supervisor
Sandgate Post Office Hotel
07.2022 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma -
Sandgate District State High School
QLD11-2023
Skills
- Customer service
- Team coordination
- Hospitality
- Staff training
- Staff supervision
- Team management
- Staff scheduling
- Cost accounting
- System implementation
- Cash handling
- Greeting and seating guests
- Timesheet organization
Timeline
Restaurant Supervisor
Sandgate Post Office Hotel
11.2024 - Current
Bartender Supervisor
Sandgate Post Office Hotel
07.2022 - Current
High School Diploma -
Sandgate District State High School
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