Zoe Carter
Wagga Wagga,NSW
Summary
Experienced community services professional with a strong background in Out-of-Home Care (OOHC) and team leadership at Aspire Homes. Skilled in developing and implementing individualised support plans, leading multidisciplinary teams, and ensuring service delivery aligns with therapeutic care models and compliance standards. Holds a Diploma in Community Services and is dedicated to supporting and empowering young people through structured, trauma-informed practice.
Overview
7
7
years of professional experience
Work History
Team Leader OOHC
Aspire Homes
11.2022 - Current
- Managing all aspects of an OOHC placement
- Implementing tailored routines and systems to best support young people
- Completing and overseeing placement roster
- Managing and providing continual training and support to youth workers
- Monitoring timely completion of shift reports, incident, and family contact reports
- Conduct monthly team meetings
- Provide senior management fortnightly and monthly reports
- Maintain consistent communication with-in the care team and with stakeholders
- Completion of regular administration duties
- Upholding and working in line with a therapeutic care model
- Providing day to day support to our young people
- Attend stakeholder meetings and management meetings
Youth Support Worker
Care South
01.2022 - Current
- Working with young people with trauma backgrounds
- Providing support with-in a therapeutic framework
- Assisting young people with daily living skills
- Completing regular and accurate shift notes
- Managing challenging behaviours and escalations
- Administering medication
- Providing community access
Disability support worker/Team Leader
Live Better Community Services
04.2019 - 09.2022
- Administering medication
- Communicating with stakeholders
- Managing the day to day running of two SIL houses
- Providing shift notes and incident reports
- Closing off incident logs
- Providing on call to all staff on a rotating roster
- Providing disability support for SIL and respite clients
- Assisting clients with daily living skills and support plans
- Managing challenging behaviors and escalations
- Working with complex trauma clients
- Providing positive support to help clients reach their goals
- Taking clients to medical appointments
- Assisting with cleaning, cooking, and limited personal care
- Community access
Project Support Officer – Rostering Services
Live Better Community Services
08.2020 - 05.2021
- Filling available shifts on current and future rosters
- Problem solving in a fast-paced environment
- Planning and coordinating all of wagga rosters for SIL/respite/drop in support
- Answering phones
- Experience using rostering program Easy Employer
- Administration tasks
- Checking and confirming manual time sheets
- Identifying replacement staff for unplanned absences
- Entering annual leave and sick leave requests
- Liaising with support staff and management
Customer Service Hub Officer
Live Better Community Services
08.2018 - 03.2019
- General reception duties
- Assisting clients with enquiries
- Providing a high level of customer service
- Mail duties
- Responsible for petty cash reconciliation and banking duties
- Assisting coordinators and managers with administration tasks
- Answering a high volume of phone call enquiries
- Providing meeting minutes
- Assisting with food bank
- Preparing documents
- Providing NDIS/Aged Care knowledge
Education
Bachelor of human services - major child, youth and family practice
Charles Sturt University
12.2024
Diploma Of Community Services -
TAFE NSW
12.2024
Certificate 3 - in Community Services
TAFE NSW
12.2018
Skills
- Community services experience
- WWCC
- Criminal check
- First aid certificate
- Diploma in community services
- Management experience
References
Available upon request
Timeline
Team Leader OOHC
Aspire Homes
11.2022 - Current
Youth Support Worker
Care South
01.2022 - Current
Project Support Officer – Rostering Services
Live Better Community Services
08.2020 - 05.2021
Disability support worker/Team Leader
Live Better Community Services
04.2019 - 09.2022
Customer Service Hub Officer
Live Better Community Services
08.2018 - 03.2019
Bachelor of human services - major child, youth and family practice
Charles Sturt University
Diploma Of Community Services -
TAFE NSW
Certificate 3 - in Community Services
TAFE NSW
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