Zoe Cockburn
Albany Creek,Queensland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Shift Manager
Mcdonalds Albany Creek
10.2020 - Current
- First employed as crew then in a year promoted to crew person. Then progressed to shift manager.
- Role included:
- Increased repeat business by providing exceptional customer service experiences.
- Completed daily opening and closing procedures, ensuring store readiness for optimal operation.
- Demonstrated strong multitasking abilities by balancing food preparation tasks with customer-facing duties.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Babysitting
Lou
10.2023 - 04.2024
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Talked to parents about concerns or issues with children during babysitting.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
Education
Bachelor of Nursing -
University of The Sunshine Coast
Petrie, QLDHigh School Diploma -
Albany Creek State High School
11.2023
Skills
- Leadership Qualities
- Professional Customer Service
- Cash handling proficiency
- Goal Setting and Achievement
- Networking and relationship building
- Handling Customer Complaints
- Problem-Solving
- Teamwork and Collaboration
- Coaching and Mentoring
Websites
Online Properties
Link to other online properties: Portfolio/Website/Blog
Volunteer Experience
Did you manage a team for your club, lead a project for your favorite charity, or edit your school newspaper? Go ahead and describe experiences that illustrate your leadership abilities.
Certificate III Leader
I currently run a Certificate III in Retail within my workplace. I am in charge of signing student-based and part-time employees, coaching the students, writing reports and interacting with McDonald RTO.
Timeline
Babysitting
Lou
10.2023 - 04.2024
Shift Manager
Mcdonalds Albany Creek
10.2020 - Current
Bachelor of Nursing -
University of The Sunshine Coast
High School Diploma -
Albany Creek State High School
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