ZOE COLBERT
Mount Moriac,VIC
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level employee position.
- Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Service Assistant
Village Cinemas
06.2019 - Current
- Customer Service – Provided customer service including taking orders and cash register operation in both a fast and slow paced environment
- Cleaning – Maintained cleanliness of work area at all times and completed general cleaning duties, rubbish removal and floor mopping
- Training and Coaching – Passed on essential skills and knowledge to newly recruited employees
- Providing regular support and feedback regarding their performance and reinforcing Village Cinemas policies and procedures.
HouseKeeping
Great Ocean Road Resort
11.2023 - 02.2024
- Room Service – Provided daily room service to guests including the replacement of room amenities and linen, ensuring that the guest felt comfortable during their stay
- Cleaning – Maintained quality cleanliness of rooms and public areas both pre and post guest arrivals.
- Led housekeeping team of up to 6 staff daily to support EVS operations.
Customer Service Assistant/Crew Trainer
McDonalds
05.2018 - 06.2019
- Customer Service – Provided customer service including taking orders and cash register operation in a fast paced environment
- Training and Coaching – Provided training to newly recruited junior staff members, providing regular feedback on their performance and reinforcing McDonalds policies and procedures and attending meetings
- Cleaning – Maintained cleanliness of work area at all times and completed general cleaning duties, rubbish removal and floor mopping
- McCafe – Opening and closing of barista facilities, the making of a variety of coffees and operation of equipment.
Voluntary Work
Walker Stalker Con
02.2018 - 02.2018
- Cash Handling – Ensured cash was stored safely and customers received the correct amount of change.
- Customer Service – Greeting customers and guiding them to the correct areas in a timely manner.
- Recording Data – Effectively entering customer information into the database, completing regular log books regarding patron numbers and coworkers breaks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Recreational Work
The Horse Shed
01.2015 - 01.2017
- Leadership – Supervised children under the age of 12 who were beginner horse riders
- Required hands on work, such as tacking up horses whilst provided detailed instructions on doing so using understandable language to the children
- Navigation Skills – Required leading the children on their horses through various riding tracks, ensuring their safe arrival back to the stables
- Required independence and knowledge of safety and emergency procedures, with the willingness and skills to perform these tasks if required.
Education
Completed year 12 -
Oberon High School
Belmont, VIC01.2020
Completed year 11 -
Oberon High School
Belmont, VIC01.2019
Completed year 10 -
Oberon High School
Belmont, VIC01.2018
Skills
- Communication - Studied and passed Indonesian in secondary education which allows the broadening of knowledge of various language styles, skills and cultures
- Teamwork - Capacity to take on team responsibilities, as demonstrated through Cub and Scout training from an early age Required listening to leaders and following instructions Capacity to work in a team environment, as delineated in Cub and Scout training which required assisting team members during camping sessions to learn and practice survival skills Capacity to lead a team, as depicted by work as a senior staff member at Village Cinemas, which required knowledge of emergency procedures, ability to teach younger team members skills and independence
- Organization - Developed a high level of time management and organizational skills through balancing working at McDonalds whilst meeting the demands of High School education Being attentive to detail and methodical when undertaking various community service jobs and recreational work
- Time Management - Effective prioritisation and management of time by recording allocated tasks and activities in diaries and daily to-do lists at High School
- Flexibility - Wide range of availability, including weekends
- Computer Skills – Ability to work on online platforms such as Word, Excel, Powerpoint and Photoshop
- Public Speaking – Participated in Oberon High School's Public Speaking Festival from 2016 – 2017, was a House Captain at Moriac Primary School in 2014, requiring management of assemblies and effective public speaking skills to capture the attention of a spectrum of students, teachers and parents
References
- Grace Andrews, Great Ocean Road Resort, Supervisor, 0476 129 539
- Abbey Lucas, Village Cinemas, Supervisor, 0437 373 057
Timeline
HouseKeeping
Great Ocean Road Resort
11.2023 - 02.2024
Customer Service Assistant
Village Cinemas
06.2019 - Current
Customer Service Assistant/Crew Trainer
McDonalds
05.2018 - 06.2019
Voluntary Work
Walker Stalker Con
02.2018 - 02.2018
Recreational Work
The Horse Shed
01.2015 - 01.2017
Completed year 12 -
Oberon High School
Completed year 11 -
Oberon High School
Completed year 10 -
Oberon High School
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