Zoe Curtis
Brisbane,QLD
Summary
Driven by results, I excelled at Direct Care Resources, enhancing patient well-being and safety through crisis intervention and empathetic support. Leveraging skills in Psychosocial Rehabilitation and Social Skills Training, I significantly improved client outcomes. My approach combines strong patient advocacy with effective behavioral management, showcasing a commitment to excellence in mental health support.
Overview
16
16
years of professional experience
Work History
Mental Health Support Worker
Direct Care Resources
03.2015 - Current
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
- Liaised between clinical staff and community organizations to coordinate care for patients transitioning from hospitalization back into the community setting.
Child and Youth Worker
Direct Care Resources
03.2017 - 05.2024
- Provided key emotional support to special needs youth.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
- Advocated for client needs within various systems, such as schools, courts, and social service agencies.
- Provided supervision to junior staff members, offering mentorship and guidance on best practices for working with children and teenagers.
- Promoted positive behavior change in young clients by utilizing evidence-based therapeutic techniques.
Food and Beverage Supervisor
Rydges Hotel Rotorua
10.2010 - 02.2015
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Implemented innovative promotional strategies to attract new customers while retaining existing clientele.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
Primary School Teacher
Sunset Primary School
01.2008 - 09.2010
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
- Provided individualized support to struggling students through targeted interventions, resulting in improved academic performance.
- Developed strong relationships with parents, guardians, and colleagues through effective communication and collaboration, fostering a supportive learning environment for students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Designed daily lesson plans customized to student needs.
- Developed communicative relationships with students and parents to support learning.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
Education
High School Diploma -
Waiariki Institute of Technology
Rotorua NZ11.2007
High School Diploma -
Awanuiarangi Institute
Whakatane NZ11.2005
Skills
- Medication monitoring
- Social Skills Training
- Self-Care Techniques
- Psychosocial Rehabilitation
- Residential support
- Suicide Prevention
- Client Engagement
- Recovery planning
- Intake Assessment
- Life Skills Coaching
- Wellness Recovery Action Plan
- Service Coordination
- Crisis Intervention
- Medication Administration
- Goal Development
- Client Support
- Treatment Planning
- Case Documentation
- Developing relationships
- Behavioral Management
- Progress Monitoring
- Patient evaluations
- Confidential records
- Mental health counseling
- Care Delivery
- ADL Assistance
- Patient support
- Patient Evaluation
- Patient Advocacy
- Supply Coordination
- Case Management
- Clinical Documentation
- Client Advocacy
- Mental Health Assessment
- Peer Counseling
- Disadvantaged youth programs
- Client Education
- Community Resources
- Professional Planner
- Family Counseling
Timeline
Child and Youth Worker
Direct Care Resources
03.2017 - 05.2024
Mental Health Support Worker
Direct Care Resources
03.2015 - Current
Food and Beverage Supervisor
Rydges Hotel Rotorua
10.2010 - 02.2015
Primary School Teacher
Sunset Primary School
01.2008 - 09.2010
High School Diploma -
Waiariki Institute of Technology
High School Diploma -
Awanuiarangi Institute
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