Zoe Darlington
Tamworth,NSW
Summary
Skilled in customer service and cash handling, I excelled at Booster Juice by enhancing customer satisfaction and loyalty through empathetic complaint resolution and efficient transaction management. Demonstrating patience, active listening, and problem-solving, I significantly contributed to a positive shopping experience, training new employees, and maintaining high cleanliness standards.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Booster Juice
10.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Representative
Kmart
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Reduced theft by limiting number of items that each customer took into fitting rooms.
- Answered customer telephone calls to provide information about store policies and available merchandise.
- Repackaged and tagged returned items for sales floor.
- Checked garments for damage and placed tags prior to returning items to sales floor.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Customer Service Cashier
IGA Grocery Store
07.2020 - 08.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Improved customer satisfaction by providing efficient and courteous service in the back area operations.
Education
Certificate III - Health Services Assistant
TAFE Tamworth
Tamworth 08.2023
High School Diploma -
Tamworth High School
Tamworth South, NSW08.2023
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- POS System Operation
- Refund handling
- Up-selling techniques
- Customer Relationship Management (CRM)
- Active Listening
- Cooperative Attitude
- Creative Thinking
- Training and mentoring
- Adaptable to change
- Patient confidentiality
- Infection control expertise
- Time Management
- Problem-Solving
- Multitasking
- Reliability
- Empathic and compassionate
Additional Information
References:
Megan Marshal- 0416065867
Simone Williams- 0279216417
Emma Fuller- 0438921880
Timeline
Customer Service Cashier
Booster Juice
10.2023 - Current
Customer Service Representative
Kmart
08.2022 - Current
Customer Service Cashier
IGA Grocery Store
07.2020 - 08.2022
Certificate III - Health Services Assistant
TAFE Tamworth
High School Diploma -
Tamworth High School
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