Summary
Overview
Work History
Skills
Accomplishments
Timeline
AdministrativeAssistant
Zoe Davies

Zoe Davies

Brisbane

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent communicator and dependable team player. Highly organized and detail-oriented with a strong ability to identify potential risks and develop solutions within the company. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Lead educator

Eden Academy
11.2023 - Current
  • Developed engaging curriculum materials, resulting in increased student interest and understanding of subject matter.
  • Participated in professional development opportunities to stay current with latest educational research and best practices, translating findings into actionable improvements for the classroom.
  • Served as a mentor for new teachers, sharing best practices and providing guidance on classroom management techniques.
  • Established strong rapport with parents through consistent communication, supporting their involvement in the educational process and addressing concerns promptly.

Lead educator

Imagine Childcare
01.2023 - 12.2023
  • Fostered a positive work environment by promoting employee engagement initiatives and recognizing outstanding contributions from team members.
  • Oversaw product development projects from concept through launch while adhering to strict deadlines and budget constraints.
  • Led successful change management initiatives, fostering a culture of adaptability and resilience within the organization.
  • Cultivated strong relationships with clients, leading to increased customer satisfaction and retention rates.

Assistant Store Manager

Lovisa
01.2020 - 01.2022
  • Demonstrated excellent customer service skills when dealing with client inquiries
  • Communicated product features, advantages, and benefits to customers
  • Utilized persuasive communication techniques to close deals quickly and efficiently
  • Greeted customers warmly upon entering the store, offering assistance when needed.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Sales Assistant

Culture Kings
02.2015 - 07.2019
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Skills

  • Positive Reinforcement Strategies
  • Confidentiality Management
  • Workflow Coordination
  • Customer Service
  • Coaching and Mentoring
  • Influencing Others
  • Strategic Thinking
  • Money Handling

Accomplishments

  • Coordinate team efforts to ensure efficient workflow and task completion, enhancing overall productivity.
  • Manage multiple responsibilities with adaptability, ensuring seamless operations.
  • Quickly resolve customer issues, significantly boosting satisfaction rates.
  • Continuously acquire new skills and stay updated with industry changes for improved performance.
  • Maintain confidentiality while managing sensitive files, ensuring data security.
  • Designed and implemented curriculum for 30 children, fostering a nurturing learning environment.
  • Led a team in daily programming and activities, enhancing children's developmental experiences.
  • Reviewed and ensured compliance with childcare policies, maintaining a safe and structured environment.
  • Assisting in daily administrative tasks with a focus on punctuality and teamwork, ensuring smooth operations and effective communication.
  • Facilitated engaging learning experiences, boosting children's cognitive and social skills; recognized for innovative teaching methods.

Timeline

Lead educator

Eden Academy
11.2023 - Current

Lead educator

Imagine Childcare
01.2023 - 12.2023

Assistant Store Manager

Lovisa
01.2020 - 01.2022

Sales Assistant

Culture Kings
02.2015 - 07.2019
Zoe Davies