Zoe Davis
Belconnen,ACT
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Waitress
Urban Retreat Cafe
- Followed all safe food handling and sanitation guidelines to ensure cleanliness
- Took reservations, making accommodations in seating and scheduling
- Greeted and sat customers, taking drink orders and making pairing recommendations
- Handled cleaning duties, including mopping floors, sanitizing workstations and cleaning tables in dining room and kitchen areas
- Greeted guests and took food orders
- Managed proper set-up of dining room and amenities.
Acting Store Manager
Best & Less
12.2019 - 06.2022
- Analysed store reports to evaluate performance, increase sales, and reduce controllable expenses
- Developed employee strengths to improve engagement and remain competitive
- Resolved problems, provided open communication and recommended discipline and terminations
- Scheduled shifts to minimise labor costs and drive productivity
- Recruited, interviewed and hired new employees based on strengths, preparedness and work experience
- Supported HR initiatives by connecting with employees and actioning staff feedback.
Assistant Store Manager
Best & Less
10.2020 - 01.2022
- Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations
- Increased employee job satisfaction with hands-on, motivational approach
- Coordinated and supervised team member activities to consistently meet customers' needs
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements
- Developed employee strengths to improve engagement and remain competitive
- Collaborated with store manager to develop game plans to maximise sales and drive consistent performance.
Team Member
Best & Less
06.2021 - 07.2022
- Engaged in product knowledge training sessions to stay updated on latest features, benefits and promotions
- Trained junior staff members in proven sales strategies and techniques
- Resolved customer issues quickly to recapture customer loyalty and prevent lost sales
- Arranged merchandise displays, focusing on item accessibility and aesthetic appeal
- Addressed customer inquiries and concerns using extensive product knowledge
- Organised and restocked display racks to keep store customer-ready.
Sales Associate
Sports Power
- Used POS system to scan customer purchases, calculate prices and process transactions
- Went above and beyond customer expectations for exceptional shopping experience
- Recommended products to match customer budget and preferences
- Welcomed customers and offered quick assistance to handle diverse needs
- Maintained knowledge of current and future promotions to inform customer purchasing decisions
- Helped customers quickly navigate store and locate items.
Front end / Night fill Team Member
Woolworths
09.2016 - 03.2020
- Processed customer transactions quickly by leveraging point-of-sale system and handling various tenders
- Optimised customers' comfort by bagging groceries according to preference of paper or plastic
- Maintained clean and organised store by stocking bags, paper towels and authorised cleaning supplies
- Enabled customers to feel welcome, important and appreciated by answering questions about products sold
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process
- Calculated sales prices and total purchases, and processed cash or credit transactions.
Education
Certificate II in Hospitality -
Hennessy Catholic College
Young, NSW11.2018
Bachelor of Business (Human Resource Management) -
University of Canberra
Bruce, ACT11.2024
Certificate IV in Human Resource Management - undefined
TAFE NSW
Young, NSW12.2021
High School Certificate - undefined
Hennessy Catholic College
Young, NSW11.2019
Skills
- Customer service
- Safe Food Handling
- Beverage Preparation
- Food Running
Timeline
Team Member
Best & Less
06.2021 - 07.2022
Assistant Store Manager
Best & Less
10.2020 - 01.2022
Acting Store Manager
Best & Less
12.2019 - 06.2022
Front end / Night fill Team Member
Woolworths
09.2016 - 03.2020
Waitress
Urban Retreat Cafe
Sales Associate
Sports Power
Certificate II in Hospitality -
Hennessy Catholic College
Bachelor of Business (Human Resource Management) -
University of Canberra
Certificate IV in Human Resource Management - undefined
TAFE NSW
High School Certificate - undefined
Hennessy Catholic College
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