Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Zoe Dey

Dover Gardens,SA

Summary

Experienced childcare professional with a strong background as an educator for two years, followed by a promotion to the role of team leader for the past year. Throughout my role, I have successfully led a team, ensuring the smooth operation of daily activities and maintaining a safe and nurturing environment for children. I have a proven ability to develop engaging and age-appropriate curriculum, foster positive relationships with parents, and promote the social, emotional, and cognitive development of children. Committed to providing exceptional care and creating a stimulating learning environment.

Overview

11
11
years of professional experience

Work History

Team Leader Educator

Glandore Child Care Early Learning Centre
08.2021 - Current
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored teams performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Allocating jobs and managing breaks.
  • Maintain positive working relationships with other staff.
  • Develop and sustain professional and respectful relationships with children their families and educators.
  • Lead the development, implementation and review of the educational program for a specific classroom, including gathering documentation for children's individual learning programs.
  • Comply with all requirements of Education and Care Services National Law and Regulations.
  • Guide and support educators to ensure the requirements of the NQF are upheld at all time, to build capability, and ensure children are working towards the outcomes of the EYLF.
  • Ensure the accurate records are kept in regards to accident, incident, injury illness and medication.
  • Uphold the health and safety of all children at all times.

- Ensure a safe environment is maintained for staff and children, with particular attention to children with anaphylaxis, allergies and asthma.



Café Barista Attendant (casual)

CIBO, Royal Adelaide Hospital
10.2019 - Current
  • Covid-19 warden, customer service, food preparation and barista coffee service in a fast-paced environment, display and counter presentation, staff training, opening and closing procedures, customer service, cash handling and point of sales system.

Café Barista

Hustle, Goodwood
03.2021 - 08.2021
  • Staff supervision and training, customer service, food preparation and barista coffee service in the busy King William Road shopping precinct, display and counter presentation, opening and closing procedures, customer service, cash handling and point of sales system.

Café Attendant

Café Fifty Three, Mitcham
09.2017 - 03.2021
  • Staff supervision and training, customer service, food preparation and barista coffee service in a fast-paced environment, display and counter presentation, opening and closing procedures, customer service, cash handling and point of sales system.

Corporate Box and Public Bar Supervisor (event based)

Clipsal 500, Spotless Services & Gema Catering
03.2016 - 03.2019
  • Servicing of corporate box and high-volume public bar for food and beverages, staff and security supervision, staff training on outlet opening and closing procedures, food service timings with catering team and corporate client, high volume customer service and cash handling, preparation of catering equipment for food and beverage service and outlet cleaning.

Service Assistant (part time)

Woolworths Mitcham
01.2014 - 01.2017
  • Customer service, cash and stock handling, opening and closing procedures and point of sales systems.

Food and Beverage Attendant (event based)

Adelaide Oval
03.2015 - 03.2016
  • Customer service and cash handling, outlet opening and closing procedures, food preparation, maintain display counters and outlet cleaning.

Administration Support (event based)

Staff @ Events event recruitment
01.2013 - 01.2016
  • Support to family run business for large scale event recruitment of up to 2,500 employees for Clipsal 500
  • Collating recruitment documentation, registration assistance for interviews, word processing, image filing.

Education

ACCCO
12.2022

Responsible Service of Alcohol -

01.2017

Barista Training -

01.2017

Year 12 -

Unley High School
01.2016

Skills

  • Provide customer care, experience and satisfaction within the hospitality, major events and retail sales industries
  • Strive for continuous improvement based on work learning experiences
  • Highly motivated and display initiative
  • Fun, gentle and caring approach
  • Work independently and can prioritise tasks and enjoy working within a team
  • Excellent communication and presentation skills
  • Efficient use of POS, Eftpos and cash handling
  • Customer, food, bar and beverage service
  • Opening and closing procedures and staff training
  • Microsoft Office, Excel, Word, Powerpoint and email
  • Teamwork and Collaboration
  • Problem-Solving
  • Team motivation
  • Team Supervision
  • People Management
  • Childcare support
  • First Aid Training
  • CPR Certified

Personal Information

Date of Birth: 09/24/98

References

  • Greig Milne, Former Event Manager, Spotless Services, 0410 004 272
  • Harry, Former Supervisor, Zambreros, 0422 427 698
  • Leah Middleton, Former Virgin Australia Cabin Crew, Supervisor Clipsal 500, 0488 670 266

Timeline

Team Leader Educator

Glandore Child Care Early Learning Centre
08.2021 - Current

Café Barista

Hustle, Goodwood
03.2021 - 08.2021

Café Barista Attendant (casual)

CIBO, Royal Adelaide Hospital
10.2019 - Current

Café Attendant

Café Fifty Three, Mitcham
09.2017 - 03.2021

Corporate Box and Public Bar Supervisor (event based)

Clipsal 500, Spotless Services & Gema Catering
03.2016 - 03.2019

Food and Beverage Attendant (event based)

Adelaide Oval
03.2015 - 03.2016

Service Assistant (part time)

Woolworths Mitcham
01.2014 - 01.2017

Administration Support (event based)

Staff @ Events event recruitment
01.2013 - 01.2016

ACCCO

Responsible Service of Alcohol -

Barista Training -

Year 12 -

Unley High School
Zoe Dey