Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zoe Doyle

Ballarat,VIC

Summary

Motivated and reliable professional with experience in customer service, administration, and community support, known for building strong relationships and delivering high-quality service in fast-paced environments. Quick to learn, highly organized, and committed to contributing to team success while continuously developing new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Aged Care Support Worker

Naitngel Solutions
07.2024 - Current
  • Assisting clients in their home with daily self-care needs.
  • Domestic assistance within clients homes to maintain a clean environment.
  • Providing companionship and emotional support to clients whilst building strong relationships.

Disability Support Worker

Inspire Support
11.2021 - Current
  • Supporting clients in their homes and to access the community and participate in recreational activities.
  • Providing transport to and from appointments and outings.
  • Supervising client behaviors and reporting back to coordinators.
  • Assisting clients with daily living tasks such as cooking, cleaning, personal hygiene and taking medication.

Disability Support Worker

West End Support Services
01.2021 - 11.2021
  • Administered medication to clients according to strict schedules.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Supported clients' social, physical, and emotional needs to help integrate into local community.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.

Second In Charge

Steve’s Fish Shop
05.2019 - 01.2021
  • Supervising and educating staff on all job tasks including register use, cooking, customer service, food prep and safety measures.
  • Assisted customers in person and over the phone regarding store operations, took orders and feedback.
  • Preparing and cooking food to customers’ specifications.
  • Cleaned and sanitised surfaces, washed dishes, managed waste disposal, and maintained overall cleanliness.

Customer Service Team Member

Woolworths
12.2018 - 01.2020
  • Demonstrated strong knowledge of store services, products, and policies.
  • Processed POS transactions and served customers in a friendly, efficient manner.
  • Restocked, arranged, and organised merchandise in front lanes to drive sales.
  • Assisted customers with purchases, locating items, and enrolling in rewards programs.

Education

Year 10 completion -

Phoenix P-12 Community College
01.2018

Skills

  • Software Proficiency – Microsoft office suite
  • Data entry & Documentation
  • Communication tools
  • Problem solving
  • IT Troubleshooting

Certification

  • Working With Children Check – Current
  • NDIS Worker Screening and Training Modules - Current
  • First Aid and CPR certification – Current
  • TEFL Course (Teaching English as a Foreign Language)

Timeline

Aged Care Support Worker

Naitngel Solutions
07.2024 - Current

Disability Support Worker

Inspire Support
11.2021 - Current

Disability Support Worker

West End Support Services
01.2021 - 11.2021

Second In Charge

Steve’s Fish Shop
05.2019 - 01.2021

Customer Service Team Member

Woolworths
12.2018 - 01.2020

Year 10 completion -

Phoenix P-12 Community College

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Zoe Doyle