Zoe Doyle
Ballarat,VIC
Summary
Motivated and reliable professional with experience in customer service, administration, and community support, known for building strong relationships and delivering high-quality service in fast-paced environments. Quick to learn, highly organized, and committed to contributing to team success while continuously developing new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Aged Care Support Worker
Naitngel Solutions
07.2024 - Current
- Assisting clients in their home with daily self-care needs.
- Domestic assistance within clients homes to maintain a clean environment.
- Providing companionship and emotional support to clients whilst building strong relationships.
Disability Support Worker
Inspire Support
11.2021 - Current
- Supporting clients in their homes and to access the community and participate in recreational activities.
- Providing transport to and from appointments and outings.
- Supervising client behaviors and reporting back to coordinators.
- Assisting clients with daily living tasks such as cooking, cleaning, personal hygiene and taking medication.
Disability Support Worker
West End Support Services
01.2021 - 11.2021
- Administered medication to clients according to strict schedules.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Supported clients' social, physical, and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
Second In Charge
Steve’s Fish Shop
05.2019 - 01.2021
- Supervising and educating staff on all job tasks including register use, cooking, customer service, food prep and safety measures.
- Assisted customers in person and over the phone regarding store operations, took orders and feedback.
- Preparing and cooking food to customers’ specifications.
- Cleaned and sanitised surfaces, washed dishes, managed waste disposal, and maintained overall cleanliness.
Customer Service Team Member
Woolworths
12.2018 - 01.2020
- Demonstrated strong knowledge of store services, products, and policies.
- Processed POS transactions and served customers in a friendly, efficient manner.
- Restocked, arranged, and organised merchandise in front lanes to drive sales.
- Assisted customers with purchases, locating items, and enrolling in rewards programs.
Education
Year 10 completion -
Phoenix P-12 Community College
01.2018
Skills
- Software Proficiency – Microsoft office suite
- Data entry & Documentation
- Communication tools
- Problem solving
- IT Troubleshooting
Certification
- Working With Children Check – Current
- NDIS Worker Screening and Training Modules - Current
- First Aid and CPR certification – Current
- TEFL Course (Teaching English as a Foreign Language)
Timeline
Aged Care Support Worker
Naitngel Solutions
07.2024 - Current
Disability Support Worker
Inspire Support
11.2021 - Current
Disability Support Worker
West End Support Services
01.2021 - 11.2021
Second In Charge
Steve’s Fish Shop
05.2019 - 01.2021
Customer Service Team Member
Woolworths
12.2018 - 01.2020
Year 10 completion -
Phoenix P-12 Community College