Zoe Duiker
Summary
Results-driven Sales Manager with over 10 years of experience in delivering exceptional sales performance and driving revenue growth. Expertise in leading high-performing sales teams, developing effective sales strategies, and building strong customer relationships. Proven track record of exceeding sales targets and consistently delivering outstanding customer service. Seeking a challenging role to utilise my skills and contribute to the success of a dynamic organisation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Call Centre Sales Performance Manager
Candlefox
06.2024 - Current
- Lead and coach multiple teams of Course Agents and a Team Leader (offshore), driving a high-performance, collaborative culture
- Recruit and onboard new agents, supporting capability and growth across the team
- Execute outbound sales strategies to achieve sales targets and optimise conversion rates
- Develop monthly incentive programs aligned with KPIs and manage within a set budget
- Collaborate cross-functionally with Marketing and Quality Operations to ensure consistent lead flow, compliance, and call quality
- Monitor sales performance using dashboards, analysing key metrics like conversion rate, talk time, and dials to deliver actionable insights
- Present weekly updates to senior leadership, highlighting trends, risks, and opportunities
- Continuously improve sales scripts, workflows, and agent capability in line with business goals and industry trends
- Implement AI tools and technology to enhance agent performance, optimise workflows, and provide real-time feedback for continuous improvement
VIC Business Development Manager
Valiant Interiors
02.2024 - 06.2024
- Cultivated and maintained relationships with key stakeholders to drive new business within the property/development sector in Victoria
- Identified market trends and conducted competitive analysis to develop strategic business plans to achieve revenue targets
- Generated new business through various prospecting channels such as cold calling, LinkedIn, and Hubspot sequences
- Negotiated contracts and managed the full sales cycle from lead generation to deal closure
Call Centre Sales Team Leader
Candlefox
07.2020 - 01.2024
- Led a high-performing sales team of 18 Course Advisors in a call centre
- Developed and executed strategic sales plans, increasing profits and conversion rates
- Designed and implemented various incentive programs to motivate sales teams
- Hit rolling monthly targets of 300-400k per month
- Provided regular coaching, feedback, and 1:1 sessions to enhance team performance
- Created a collaborative and engaging team environment that emphasized openness, support, and enjoyment
- Developed and nurtured B2B relationships
- Oversaw the successful implementation of a CRM system, streamlining the sales process and improving customer relationship management
- Conducted weekly operational reporting and planning
Senior Sales Executive
The Career Academy
02.2018 - 07.2020
- Successfully managed a high volume of 100+ outbound and inbound calls per day
- Achieved impressive weekly profits of over $25,000 through the sales of short-course education
- Cultivated and nurtured strong customer relationships, leading to long-term partnerships and valuable referrals
- Effectively handled a sizable pipeline of prospective students using the Salesforce platform
- Collaborated with the management team to devise comprehensive annual sales plans, goals, and targets
- Ensured prompt and efficient responses to customer inquiries, resulting in heightened overall satisfaction levels
Business Development Manager
Easy Weddings
11.2016 - 02.2018
- Provided exceptional customer service and managed client relationships to ensure satisfaction and retention
- Managed various projects such as trade shows, conferences, seminars, workshops, presentations, and webinars
- Established and maintained a comprehensive database of potential customers for effective targeted marketing campaigns
- Exceeded $30,000 in weekly advertising sales revenue
- Utilised online channels, including LinkedIn and Instagram, to source new leads
- Engaged in cold calling activities to generate leads and expand business opportunities
- Effectively negotiated contracts and ensured seamless integration with business operations
Sales Team Leader
Prgamatic Education
01.2013 - 11.2016
- Managed client relationships by delivering exceptional customer service, resulting in high levels of satisfaction and retention
- Organised events involving potential business partners from overseas
- Actively participated in networking events to establish and foster relationships with prospective clients
- Generated $250,000 quarterly in international and domestic student enrollments
- Conducted market research to identify untapped education sales potentials for new business on and offshore
- Led a team of 10 employees, delegating tasks and providing guidance to ensure efficient project completion
Education
Diploma - Business Operations
Swinburne University
04.2025
Skills
- Sales Ability: Professional
- People Management: Professional
- Relationship Building: Professional
- Project Management: Professional
- CRM Management: Professional
- AI & Sales Tools Implementation: Advanced
- Team Leadership & Coaching: Expert
- Salesforce
- Hubspot
- Microsoft Office (Excel, Word, PowerPoint)
Certification
- Advanced Certificate in Management & Team Leadership The Career Academy
- Certificate in Microsoft Excel The Career Academy
Timeline
Call Centre Sales Performance Manager
Candlefox
06.2024 - Current
VIC Business Development Manager
Valiant Interiors
02.2024 - 06.2024
Call Centre Sales Team Leader
Candlefox
07.2020 - 01.2024
Senior Sales Executive
The Career Academy
02.2018 - 07.2020
Business Development Manager
Easy Weddings
11.2016 - 02.2018
Sales Team Leader
Prgamatic Education
01.2013 - 11.2016
Diploma - Business Operations
Swinburne University
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