Zoe Egan-Jesson
Summary
Quick-thinking Venue Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
3
3
years of professional experience
Work History
Supervisor
Wombarra Bowling Club
05.2023 - Current
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Achieved results by working with staff to meet established targets.
- Focusing on cellar maintenance, including beer lines and fixing any problems that happen during service.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Oversaw daily operations of the bowling club, ensuring smooth workflow and timely completion of tasks.
Supervisor
The Heritage Hotel
05.2021 - Current
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
Stocktaker
Powell Stocktaking
01.2022 - 07.2023
- Rejected damaged items, recorded shortages and corresponded with clients to rectify issues.
- Consistently lifted materials weighing as much as 70kg.
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
- Completed physical inventory counts each month at multiple venues across the Sydney area.
Education
High School Diploma -
Holy Spirit College
Bellambi, NSW11.2018
Skills
- Process Monitoring and Improvement
- Goal-Oriented
- Analytical Thinking
- Training and mentoring
- Works great under pressure
- Complex Problem-Solving
- Staff Management
- Handling Difficult Customers
- Fast Learner
- Engaging personality
Timeline
Supervisor
Wombarra Bowling Club
05.2023 - Current
Stocktaker
Powell Stocktaking
01.2022 - 07.2023
Supervisor
The Heritage Hotel
05.2021 - Current
High School Diploma -
Holy Spirit College
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