- Volunteering
- Music
- Gym Workouts
- Horseback Riding
- Crafting and DIY Projects
Zoe Elkington
Toowoomba,Australia
Summary
Experienced administrative/customer service professional with a strong ability to optimize office operations and support executive teams. Efficiently manages schedules, coordinates meetings, and handles correspondence. Known for reliability, dedication to achieving results, and flexibility in adapting to evolving needs.
Overview
15
15
years of professional experience
Work History
Field Officer
Department of Employment, Small Business and Training
09.2024 - Current
- Liaising with Exhibitors, Schools and Suppliers promoting the 2024 Jobs and Career Expo
- Developing and implementing logistics plan for exhibitors/vendors and suppliers ensuring a professional event
- Engaging with Small Businesses, RTO and apprentices to assist with Employment and Training
- Data Analysis, collection and control
- Administrative and reporting duties using several computer programs
- Maintaining professional collaboration with internal and external stakeholders
- Promotion of Department programs with the regions Business and VET sector
- Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings.
- Managed multiple priorities effectively while adhering to deadlines under challenging conditions in the field.
YOUTH WORKER
Department of Youth Justice, Small Business, Employment & Training
12.2022 - 09.2024
- Providing supervision and support to young people to assist with their statutory obligations and compliance
- Assist young people to reintegrate back into the community in accordance with case plans, department policies and procedures
- Negotiating with other Government and community agencies on behalf of young people to enhance their access to service
- Maintaining records of program attendance, auditing, resource compilation and maintenance
- Delivering culturally appropriate and well-planned services to young people
- Facilitating therapeutic and offence focused interventions to young people
- Work collaboratively with Indigenous Service Support Officer’s and agencies to promote and facilitate cultural appropriateness
- Assisting in creating rosters for the programs team
- Supervision of students and training/mentoring new youth workers in the operational practice and intervention programs
- Designing community service programs and creative activities in consultation with Program Coordinator
- Provide support to caseworkers through updating of information, auditing of orders
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Advocated for the unique needs of each young person by partnering with school personnel or other service providers when appropriate.
- Improved program effectiveness by collaborating with colleagues to develop innovative strategies for youth development.
Stage Manager / Entertainment Facilitator
Beat the Retreat music festival
07.2020 - 01.2023
- Company Overview: Veteran fundraiser
- Source and secure artists, sound engineer, lighting, stage and vendors
- Coordination of stage set up of sound check and artist participation
- Management of event including MC duties during the show
- Administration and report generation after the event
- Veteran fundraiser
- Enforced safety measures due to potential stage equipment hazards.
- Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
- Developed comprehensive show reports, providing valuable feedback to improve future performances.
- Maintained a safe working environment through proper implementation of safety protocols and procedures.
- Liaised with marketing teams to align production needs with promotional activities, increasing audience engagement.
PARK MANAGER
Standown Park
01.2020 - 01.2022
- Company Overview: Over 50’s and Veterans Retreat
- Managing phone and online booking system/ social media presence
- Develop and implement marketing strategies to increase customer participation and drive revenue
- Maintaining and cultivating partnerships with local RSL Clubs and Veteran groups
- Planning, organizing and maintaining large bookings for caravan groups and annual Veteran events these include, Anzac Day, Remembrance Day, Long Tan (Veterans Week), New Years Eve and Christmas
- (Events include catering, transportation and entertainment)
- Procurement of services and supplies for the park
- Training and supervision of staff and volunteers
- Communicating with Dept
- Of Veteran Affairs to assist Veterans with advocation and administrative support to receive payments and health care
- Management and implementation of safe work and customer practices in accordance with park policy
- Organize and promote fund raising events for Partners of Veterans Association, Push to the Bush and Beat the Retreat
- Over 50’s and Veterans Retreat
- Managed budgets effectively, ensuring optimal allocation of funds towards essential park operations.
- Improved employee retention rates by fostering a positive work environment and offering growth opportunities.
- Established strong community partnerships to foster collaboration on local conservation efforts.
- Increased park revenue by developing and promoting attractive packages for group bookings and events.
- Developed strategic marketing plans to increase awareness of the park''s offerings and attract more visitors.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Conducted ongoing evaluations of facility conditions, prioritizing improvements based on urgency and available resources.
YOUTH WORKER
Department of Children, Youth and Multi Cultural Affairs
12.2014 - 01.2020
- Providing supervision and support to young people to assist with their statutory obligations and compliance
- Assist young people to reintegrate back into community in accordance with case plans, department policies and procedures
- Negotiating with other Government and community agencies on behalf of young people to enhance their access to service
- Maintaining records of program attendance, auditing, resource compilation and maintenance
- Delivering culturally appropriate and well-planned services to young people
- Facilitating therapeutic and offence focused interventions to young people
- Supervision of students and training/mentoring new youth workers in the operational practice and intervention programs
- Designing community service programs in consultation with Program Coordinator
- Provide support to caseworkers through updating of information, auditing of orders
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Advocated for the unique needs of each young person by partnering with school personnel or other service providers when appropriate.
LOGISTIC OFFICER/ ASSISTANT TO PROJECT MANAGER
Redline Contracting
12.2009 - 01.2014
- Provide high level of computer, administration and office management support to Project Manager
- Collection and processing of job site paperwork for compliance and report generation
- WPHS site compliance, liaison with site work safe officers
- Managed the movement and maintenance schedule/ part requirements for companies (126 heavy/ light vehicles)
- Liaison and negotiation with landholders and community at job site locations
- Procurement of resources / services for job sites, Oversee and set up site office on location
- Work in remote locations on FIFO basis to set up offices, accommodation, and local suppliers for the duration of the project
- Monitoring and managing driver fatigue, logbook compliance, prestart and vehicle maintenance requirements
- Acquiring permits for heavy haulage movement throughout Australia
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Developed and implemented strategic plans to address community concerns, fostering stronger relationships between the company and public.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
Education
TLIF0009 - Chain of Responsibility
Qld Transport And Logistics Training Organization
Online03.2025
Cert 2 - Chain of Responsibility
Workplace wellness and rehabilitation -
03.2025
Diploma of Community Services - Family And Community Services
Southern Downs Institute of TAFE
Toowoomba, QLD01.2019
Diploma in Logistics - Logistic Management
Open Learning
Online01.2008
Year 12 -
Warwick High School
Warwick, QLD01.1991
Skills
- Logistics Coordination
- Fleet Operations Coordination
- Event Planning
- Resource Planning
- Occupational Health and Safety Compliance
- Supplier Relationship Coordination
- Stakeholder Relationship Management
- Budgeting
- Cost Optimization
- Procurement
- Inventory Management
- Report Preparation
- Administrative Oversight
- Transport Management Systems (TMS)
- Strong Communication
- Leadership Skills
- Monitoring and evaluation
- Community engagement
- Networking and relationship building
- Stakeholder management
- Risk assessment
- Operational planning
- Multitasking Abilities
- Teamwork and collaboration
- Problem-solving
- Time management
Licences
C Class Licence
Relevant Certifications
- Trauma-Informed Practice Workshop, 2016
- WHS Compliance Training
Hobbies and Interests
- Active member of the Partners of Veterans Association and the Military Brotherhood
- Singer/Songwriter and Stage Management
- Landscape Gardening
- Artist using many different mediums.
Interests
Timeline
Field Officer
Department of Employment, Small Business and Training
09.2024 - Current
YOUTH WORKER
Department of Youth Justice, Small Business, Employment & Training
12.2022 - 09.2024
Stage Manager / Entertainment Facilitator
Beat the Retreat music festival
07.2020 - 01.2023
PARK MANAGER
Standown Park
01.2020 - 01.2022
YOUTH WORKER
Department of Children, Youth and Multi Cultural Affairs
12.2014 - 01.2020
LOGISTIC OFFICER/ ASSISTANT TO PROJECT MANAGER
Redline Contracting
12.2009 - 01.2014
Cert 2 - Chain of Responsibility
TLIF0009 - Chain of Responsibility
Qld Transport And Logistics Training Organization
Workplace wellness and rehabilitation -
Diploma of Community Services - Family And Community Services
Southern Downs Institute of TAFE
Diploma in Logistics - Logistic Management
Open Learning
Year 12 -
Warwick High School
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