Zoe Ellerton-Ashley
East Melbourne
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Restaurant Manager, Members Dining Room, MCC
Delaware North
03.2023 - Current
- Ensure and support highly conformed and strict expectations of the Melbourne Cricket Club and Members Dining services throughout all MCG/MCC club events
- Comprehensively run 60 floor staff inclusive of both regular and agency
- Provide training for staff continually inclusive of company policies, regulations, health and safety requirements, food and beverage knowledge and grooming codes
- Undertake and advance training of staff to higher dining standards pursuant of company targets of premium fine dining experience
- Support professional development and training of team leaders in management skills and wine education/service
- Adhere to strict budget requirements: COGS/KPI's/Venue logistics
- Provide best service, ensuring guest satisfaction, required by both MCC and Delaware North
- Ensure strict and varying RSA requirements, actioned when required with care and diplomacy
- Current professional development requirement: Advance level of service across all premium dining venues
- Accountability for member dissatisfaction
- Establish clear and fair communication and practice to build team comradery, work integrity and a happy, successful team, willing and able to promote and uphold the values of and targets of company and guest experience.
Independent Wine Consultant & Sommelier
01.2022 - Current
- Stylised construction of wine lists for both new and existing venues
- Assist in alterations of existing wine lists - expansion/reduction
- Active organisation and rotation of cellars and outdated systems/implementation of systems
- Detailed staff training, ranging from basic service to intricate palate training, ensuring higher service standard and revenue
- Remote maintenance of wine lists
- Private tailored events and training
- Private inventory of collector cellars.
Head Sommelier
Chancery Lane, Scott Pickett Group
01.2021 - 01.2022
Wine Advisor & Educator
Cloudwine Cellars
01.2015 - 01.2020
- Exhibiting extensive industry expertise in wine retail including purchasing and inventory management, driving sales for the commercial establishment through a commitment to reaching and exceeding outcomes with regularity
- Continued education of wine and its market trends in order to effectively perform suggestive selling to customers and implementing strategies in increasing sales
- Professional application of marketing abilities by producing information materials and holding in-house events to increase brand presence in the local community
- Improving sales mix through conducting wine trainings, organising and running all forms of trainings for customers to promote wine products and establish business partnerships
- Reliable and efficient as events coordinator, liaising with corporate and private sectors to offer wine tastings and educational sessions and subsequently arrange needed requirements for implementation
- Acting as a person of authority, calling on extensive professional knowledge of wine to provide other staff members with professional and legislative based information and understanding when called upon
- Ensuring a working knowledge of the industry and its requirements, providing up to date information to potential and current customers.
Manager / Sommelier - Ombra Salumi Bar
Grossi Florentino Group
01.2017
- Providing holistic direction and management to all areas of bar operations to ensure achievement of highest levels of customer satisfaction resulting in continuing patronage
- Possessing exemplary customer service skills, highly efficient in serving customers as evident in consistently receiving positive feedback with the proven ability to establish a regular customer base
- Diligently adherence to strict Standard Operating Procedures to ensure the health and safety of all customers, staff and visitors alongside generation of greater profits.
Manager - Spire Restaurant
Mantra Hotel Southbank
01.2016 - 01.2017
- Completion of financial management across the business including Profit & Loss Review and Analysis as well as Inventory Management to ensure excellent business outcomes
- Consistently reaching and exceeding expectations and Key Performance Indicators as both an individual, and as part of a high-performance team
- Provision of excellent inclusive coaching, mentoring, training and management of individuals to drive a high-performance team
- Undertaking key responsibility of conducting physical checks to all properties, facilities and materials of the hotel to ensure timely repairs along with readiness to carry out events and conferences compliance to health and safety standards
- Proficient in utilising MICROS POS, fastening order processing to bring customer convenience and generating reports to identify and develop opportunities for improvement
- Creative design in marketing collaterals and menu to effectively communicate to the target client information regarding the hotel restaurant brand, leading to the generation of sales.
Sommelier
Oakridge Wines
11.2015 - 02.2016
Supervisor / Sommelier
Bomba Tapas Bar and Rooftop
01.2014 - 01.2015
Education
Bachelor of Arts in Dramatic Art -
Victorian College of the Arts
WSET Diploma Level 4 -
Prince Wine Store
WSET Level 3 Wine & Spirits -
Prince Wine Store
Certificate IV in Small Business Management -
RMIT University
Skills
- Proficient within a dynamic, fast paced working environment
- Open to change, adaptable in new and varying circumstances
- Highly skilled in both emotional and strategic intelligence, enabling quick and effective relationship management and relationship building
- Strong ability to work autonomously, with a desire to stay busy and achieve/advance targets
- High proficiency with various industry related technology and software
- Confident decision-making abilities with a knack for understanding the needs of the business or organisation
- Ability to remain calm and productive under pressure, creating confidence in a large staff teams
- Autonomy in identifying and resolving operational gaps, creating and actioning solutions
- Solid understanding of reporting commitments and tasks required in large management structures
- Flexible and open nature, ensuring all tasks required are completed in a mutually beneficial manner
Timeline
Restaurant Manager, Members Dining Room, MCC
Delaware North
03.2023 - Current
Independent Wine Consultant & Sommelier
01.2022 - Current
Head Sommelier
Chancery Lane, Scott Pickett Group
01.2021 - 01.2022
Manager / Sommelier - Ombra Salumi Bar
Grossi Florentino Group
01.2017
Manager - Spire Restaurant
Mantra Hotel Southbank
01.2016 - 01.2017
Sommelier
Oakridge Wines
11.2015 - 02.2016
Wine Advisor & Educator
Cloudwine Cellars
01.2015 - 01.2020
Supervisor / Sommelier
Bomba Tapas Bar and Rooftop
01.2014 - 01.2015
Bachelor of Arts in Dramatic Art -
Victorian College of the Arts
WSET Diploma Level 4 -
Prince Wine Store
WSET Level 3 Wine & Spirits -
Prince Wine Store
Certificate IV in Small Business Management -
RMIT University
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