Summary

Overview

Work History

Education

Skills

Accomplishments

Ideal Candidate

References

Timeline

Zoe Entwistle

WARRADALE,SA

Summary

I have a strong work ethic, with excellent oral and written communication skills. I was promoted to the position of team leader based on my recognized skills and abilities, whilst working on a casual basis, to balance with Year 12 studies. I have a customer experience focus and am passionate about the work that I undertake.

Overview

2

2

years of professional experience

Work History

Team Leader (casual)

Reject Shop

11.2021 - Current

Setting the standard for delivering an exceptional level of customer service and a quality in-store shopping experience
Using my experience to lead and inspire a team in a fast-paced retail environment
Dealing with any customer complaints including providing advice, assistance and ensuring customers are satisfied with their experience
Worked with team to identify areas of improvement and devised solutions based on findings.
Applying opening and closing procedures and day to day operations of a high-volume retail store
Undertaking cash handling duties whilst also assisting in the implementation and maintenance of merchandising standards
Promoting and leading a strong focus on workplace health and safety in-store
Demonstrating flexibility to work weekdays, weekends, and late-night trade.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Education

Year 12 -

Brighton Secondary School

North Brighton, South Australia

11.2023

Skills

Obtaining a promotion to team leader
Balancing study with employment
Enhancing skills in customer service
Team Supervision

Attention to Detail
Staff Training
Time Management
Complaint Resolution

Accomplishments

I received a certificate of recognition in year 12, awarding my high level of academic success in English. Alongside achieving the following results in my year 12 studies.

Psychology - B+

Child Studies - A-

English - A

Women's Studies - A-

Ideal Candidate

I have demonstrated my passion for client service in my team leader position. I ensure that I greet all clients who enter the store and proactively approach them to offer assistance, if required. Client service encompasses several facets in a retail store, I focus on the most important aspects according to client feedback which include ensuring short wait times at checkouts by allocating additional resources as required and the placement of merchandising stock where it is easy to access. In my team leader position, the tasks that I undertake are varied including directing staff resources, assessing stock, dealing with client queries, balancing of registers and shop tidy, all within the fast-paced environment of a retail store located in a major shopping centre. I use my highly developed skills and knowledge to multitask and focus on priorities which require immediate attention, to ensure the successful operation of the store. I have highly developed communication skills, gained from my employment and educational studies in Psychology and English. I used my communication skills to assist a client, with English as her second language, who was confused about her consumer rights in relation to a faulty product and became distressed. I used my skills to actively listen and engage with her, so I could clearly understand the issue and explain to her in clear and concise manner, her rights to obtain a refund for the product. Once she understood that she needed the receipt, she was able to produce it and thanked me for the empathy I had shown, which resulted in a positive client experience. I have highly developed computer skills and have been exposed to multiple software programs in my team leader role. I use my skills to record the delivery pickups from the retail store for DoorDash. The use of this system requires accuracy and attention to detail in the recording of the pick times to ensure that this information can be retrieved and provided to the client if an issue with the delivery is identified. The software systems are regularly updated, and I ensure that I keep informed of any changes, by documenting in a written format for future reference.

References

Available on request

Timeline

Team Leader (casual)

Reject Shop

11.2021 - Current

Year 12 -

Brighton Secondary School