Zoe Exindaris
34 Mccoll St
Summary
Experienced Hospitality and customer service worker with the hospitality industry. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large events to casual dining. Provides structured service and work plans, balancing needs of patrons and team members. Excellent reputation for working hard, resolving problems and improving customer satisfaction. Positive, upbeat and bubbly with guests and team members alike.
Overview
4
4
years of professional experience
Work History
Bar Supervisor
Olivine Wine Bar
2024.02 - Current
- Organised and lead staff training.
- Planning and managing staff rosters.
- Worked side by side with head sommelier, assisting with stock and sales reports.
- Experience with ordering and stock (both wine and bar)
- Exceptional service skills.
- Proven ability in building effective relationships with staff, guests and suppliers.
- Exceptional communication and presentation
- Knowledge of wine and wine regions around the world as well as knowledge of all non-wine items on the list.
- Assisted in the hiring and interview processes of potential new staff.
- Managed open table (reviews, bookings, settings & menus)
- Knowledge of hotel facilities, service specifics, to assist with guest enquiries.
Host/Front of House
North & Common and Olivine Wine Bar
2023.04 - 2024.02
- Excellent interpersonal and communication skills.
- Experience using Open Table software and memorising table numbers.
- Skilled in making and managing reservations, and assigning bookings.
- Ability to coordinate with waitstaff and assist in other areas when needed.
Bartender/Waitress
The Firm - Premier Gentlemen's Club
2021.11 - 2023.04
- Knowledge of spirits, liquors, champagne and wines
- Experience with radio and earpiece usage
- Ability to take and remember multiple orders
- Worked with high level clientele
Head Door Girl/ Promoter/ Bartender
The Dog And Duck
2020.12 - 2023.04
- Experience in fast paced/ high intensity environments
- Skills in diffusing tense situations
- Trained future door staff
Education
WSET Level 2 in Wines -
Melbourne Wine School
Richmond VIC09.2024
Skills
- Staff Education and Training
- Thrives in busy and challenging work conditions
- Delegate Responsibilities
- Develop Working procedures
- Manage feedback
- Carry out stock rotation
- Manage personnel
- Measure customer feedback
Custom
Olivine Wine bar - Manager - Katrina Lee - 0400363872
The Firm Gentleman’s Club - Manager - Jalisse Morrison-Mulder - 0434251227 - jalisse.lanae@g mail.com
The Dog and Duck - Manager - Cheyenne Warbroek Dal Cin - 0412279161
Timeline
Bar Supervisor
Olivine Wine Bar
2024.02 - Current
Host/Front of House
North & Common and Olivine Wine Bar
2023.04 - 2024.02
Bartender/Waitress
The Firm - Premier Gentlemen's Club
2021.11 - 2023.04
Head Door Girl/ Promoter/ Bartender
The Dog And Duck
2020.12 - 2023.04
WSET Level 2 in Wines -
Melbourne Wine School
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