Zoe Feracin
Summary
Reliable and motivated. I'm seeking for a job in sales, hospitality or fields. I always enjoy talking with customers and learning new abilities. My previous experiences are give me the perfect competences to fit your requirements. I'm available everyday and can start to work as soon as possible.
Overview
7
7
years of professional experience
Work History
Succession Services
ING Bank
07.2023 - 08.2023
- Answering customers questions about the succession service at the bank ;
- Handled customer issues using complex problem solving programs to provide effective resolution ;
- Documented problems and corrective actions to maintain records ;
- Used Excel to get a better view of the daily score ;
- Comforted customers for their loss with compassion.
Event Coordinator
ING Bank
02.2023 - 05.2023
- Brainstormed and implemented creative event concepts and themes ;
- Managed administrative logistics of events planning, booking, and promotions ;
- Performed event coordination for company parties and gatherings ;
- Consulted with customers to determine requirements for events
- Coordinated schedules and timelines for events ;
- Managed event logistics and operations ;
- Organized a two weeks seminary within the company.
Contract Management Analyst
ING Bank
07.2022 - 08.2022
- Verified submitted documents for completeness and compliance with company policies ;
- Registered all of the received contracts ;
- Used Excel to keep track of the daily work within the company ;
- Produced detailed and relevant reports for use in making decisions.
Children's Animator
Saint-Joseph
01.2017 - 07.2022
- Animated children from 8 to 12 every two weeks during the school year and ten days during summer ;
- Taught them how to respect each other and themselves ;
- Taught them how to sleep in a tent, how to make a fire, how to cook... ;
- Gained a lot of creative skills ;
- Cared for them when they were sick ;
- Learned how to work efficiently as a team ;
- Cooked for them.
Cashier
Carrefour
03.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs ;
- Built relationships with customers ;
- Operated cash register for cash, check, and credit card transactions ;
- Worked flexible schedule ;
- Helped customers complete purchases ;
- Cleaned the store when needed ;
- Put the stocks back into the shop shelves.
Education
Master - Event Management
IHECS
Brussel, Belgium08.2023
Bachelor - Communication
IHECS
Brussel, Belgium06.2021
High School Diploma -
Institut Des Dames De Marie
Brussel, Belgium06.2018
Skills
- Highly motivated and task driven
- Quick learner
- Excellent contact with customers
- Work well under any kind of stress
- Efficient in teamwork
- Excellent time management and organization skills
- Speak multiples languages
- Creative mind
- Eager to learn new skills
Languages
English
Full Professional
French
Native or Bilingual
Dutch
Professional Working
Spanish
Professional Working
Hobbies
- Sport (Running and swimming)
- Reading
- Traveling (Erasmus and tourism)
- Learning new languages and cultures
Timeline
Succession Services
ING Bank
07.2023 - 08.2023
Event Coordinator
ING Bank
02.2023 - 05.2023
Contract Management Analyst
ING Bank
07.2022 - 08.2022
Cashier
Carrefour
03.2018 - 06.2019
Children's Animator
Saint-Joseph
01.2017 - 07.2022
Master - Event Management
IHECS
Bachelor - Communication
IHECS
High School Diploma -
Institut Des Dames De Marie
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