Zoe Gauci
Whittlesea,VIC
Summary
Friendly and enjoy meeting and greeting customers with upholding and maintaining high quality customer service. Hardworking, highly motivated and passionate job seeker with strong organisational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals and deliver smooth work flow that will bring the company good reviews along with a positive outcome on job satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospitality Waiter
Royal Mail Hotel
10.2022 - 01.2023
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Kept work environments, equipment and trays clean and sanitised for guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Used downtime to get ahead of support work such as folding napkins, wrapping cutlery and polishing glasses.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Met guests' needs by delivering meals and retrieving additional items.
- Protected guests by following proper food handling procedures.
- Maintained clean and safe work environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Administration Receptionist
Ashley Park Primary School
05.2021 - 05.2021
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
Victorian Education And Training - Sport & Recreation
Hazel Glen College
Doreen, VIC11.2023
Victorian Certificate of Education - ENG, MATH, PSYCH, HEALTH & HUMAN DEV.
Hazel Glen College
Doreen, VIC11.2023
Skills
- Food Preparation and Plating
- Cleanliness Standards
- Critical Thinking
- Conflict and Complaint Resolution
- Organizational Abilities
- Seating Assignment Preparation
- Warm and Friendly
- Safe Food Handling
- Multi-Tasking Skill
- Greeting and Seating Guests
- Safe Work Practices
- Cleaning and Sterilisation
- Guest Satisfaction
- Reading Comprehension
- Providing Feedback
- Washing and Storing Dishes
- Safety and Sanitation
- Menu Memorisation
- Order Accuracy
- Order Verification
- Health and Safety Understanding
- Active Listening
- Service Quality
Certification
Completed First Aid and CPR course
Timeline
Hospitality Waiter
Royal Mail Hotel
10.2022 - 01.2023
Administration Receptionist
Ashley Park Primary School
05.2021 - 05.2021
Victorian Education And Training - Sport & Recreation
Hazel Glen College
Victorian Certificate of Education - ENG, MATH, PSYCH, HEALTH & HUMAN DEV.
Hazel Glen College
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