Zoe Grayson
Warwick,QLD
Summary
I am a customer service orientated professional with a background in hospitality and a dedication to delivering outstanding experiences. My experience as a former Barista has equipped me with excellent communication and problem-solving abilities, enabling me to ensure customer satisfaction even in high-pressure situations. I take pride in consistently meeting and surpassing goals, both as part of a team and independently. I excel at maintaining a positive atmosphere while efficiently addressing diverse customer needs with professionalism. I am excited about expanding my current experience and skills in a new customer service role, where I can contribute to the success of your team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Private Nanny
Self-employed
Warwick, QLD
05.2016 - Current
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Transported children to and from school.
- Provided supervision and guidance to ensure safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Assisted with homework, tutoring and school projects as needed.
- Prepared meals according to dietary needs of the family's children.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
Housekeeper
gardens galore hotel
Warwick, QLD
01.2024 - 02.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
Age Care
churches of christ
Warwick, QLD
11.2023 - 01.2024
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Set up serving trays for events or parties.
- Assisted elderly patients with activities of daily living, including bathing, dressing and eating.
- Answered patient call bells promptly and responded to requests for assistance with a positive attitude.
- Kept detailed records of patients' medical histories and care plans.
- Reported changes in patient condition to nursing staff immediately.
Shift Supervisor
Coffee club
Warwick, QLD
04.2020 - 06.2023
- Provided on-the-job training to new staff members.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Bakery Worker
West side Bakery
Warwick, QLD
07.2020 - 10.2020
- Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
- Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
- Packaged freshly-baked goods into bags or boxes with pricing labels attached.
- Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
- Assisted customers with their orders providing advice on different types of pastries available.
- Operated cash registers accurately when ringing up customers' purchases.
Education
High School Diploma -
Assumption College Warwick
Warwick, QLD09-2022
St George State High School
Saint George, QLD01-2017
St George State School
Saint George, QLD01-2016
St Patrick's Catholic
Saint George, QLD01-2013
Skills
- Social integration
- Academic Support
- Educational Support
- Activities Planning
- Behavior Modeling
- Schedule Management
- Customer-Oriented
- Inventory Control
- Operations Management
- Workplace Safety
- Personal Hygiene Assistance
- Mobility Assistance
- Dementia Care
- Incident Reporting
- Meal Preparation
- Documentation
- Basic Housekeeping
Certification
- RSA
- RSG
- First Aid, CPR and EAD
- Certification III in Business
- Certification III in Sport & Recreation
References
Family - Jessie Mayer
0490256667
Professional - Maci Holley
0417945834
Timeline
Housekeeper
gardens galore hotel
01.2024 - 02.2024
Age Care
churches of christ
11.2023 - 01.2024
Bakery Worker
West side Bakery
07.2020 - 10.2020
Shift Supervisor
Coffee club
04.2020 - 06.2023
Private Nanny
Self-employed
05.2016 - Current
High School Diploma -
Assumption College Warwick
St George State High School
St George State School
St Patrick's Catholic
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