Zoe Grech
Mermaid Beach
Summary
Aspiring teacher with a strong passion for education, currently entering my first year of my Bachelor of Education (Primary). With experience in a school environment, I have developed excellent communication, administrative and organisational skills. I am eager to transition into a Teacher's Assistant role to gain hands-on classroom experience, support student learning and develop my teaching skills. My enthusiasm for education, ability to build positive relationships with students and staff, and commitment to fostering a supportive learning environment make me a strong candidate.
Overview
8
8
years of professional experience
1
1
Certification
Work History
College Receptionist
Somerset College
08.2024 - Current
- First point of contact for all enquiries from students, parents, teachers and other staff
- Answering telephone enquiries, including but not limited to taking messages to be passed on to students of all year levels when necessary
- Administering and maintaining a number of different College email inboxes on a daily basis
- Receiving and distributing a high volume of incoming mail to the College, as well as liaising with relevant couriers to have outbound mail sent in a timely manner on behalf of College staff
- Administering and maintaining student absentee forms, ensuring all notifications of absence are entered into the database accurately
- Managing all senior student early sign outs, maintaining a high level of vigilance at all times in ensuring duty of care is always met in that students have permission from parents to leave and a parent has communicated that they are physically present to pick up each student
- Providing assistance in the Health Centre during busy times, and in the absence of the College Nurse
- Assisting with assessing students who present to the Health Centre and administering first aid when necessary
- Ensuring all information of first aid administered is recorded accurately into the database
- Assisting students with a wide range of issues and pointing them in the right direction regarding staff contacts and time table changes
Front Office Receptionist
Wow Stay
09.2023 - 08.2024
- Greet and welcome guests into the office as the first point of contact at check-in
- Ensuring all security measures are met when checking in guests and adhering to secondary measures where necessary
- Liaise with different team members across housekeeping teams and quality control check departments, across a number of different communication platforms at once, to ensure that apartments are up to the correct standard upon completion
- Monitor the status of apartments throughout each day to ensure they are being completed in a timely manner, and in order of guest arrival time
- Respond to complaints and concerns promptly, and assigning tasks accordingly to the relevant teams in order of urgency
- Actively identifying where changes can be made where necessary, and redirecting the team accordingly to ensure a smooth check-in process and limited delays for guests
- Taking a high volume of inbound phone calls
- Keeping up to date with a high level of daily administration and guest communication across a number of different platforms
Tour Desk Attendant
Hamilton Island Enterprises
01.2023 - 08.2023
- Maintaining a wide range of knowledge across 75 different tours operating from Hamilton Island
- Face customers and handle queries, as well as work in the back office answering phone calls and emails on a rotating roster
- Work as team in a very fast paced, high customer volume environment ensuring exceptional customer service is delivered at all times
- Book in a wide range of tours for a large volume of customers daily, while maintaining great attention to detail to different tour companies and their specific requirements and safety policies
- Work effectively amongst a team to ensure all back of house tasks are consistently managed around customers, ensuring customers are always kept at a number one priority
- Offering advice around different tour and activity options based on specific guest needs, and organizing itineraries for their holidays accordingly
- Liaise with a number of different concessionaires in regards to their bookings, tour requirements and tour availability on a daily basis
- Maintaining efficient organization, administration skills and knowledge across a number of different computer programs
Retail Assistant – Qualia Boutique/The Deckhouse
Hamilton Island Enterprises
12.2021 - 01.2023
- Work within the private residence of qualia, Hamilton Island’s luxury 6 star resort
- Offer advice to guests assisting them with in depth knowledge across a wide range of designer brands
- Support the store manager in all aspects of the store operation in a luxury resort environment
- Offering exceptional, often one on one customer service
- Maintain a deep understanding of all current stock and brands and offer advice to guests where necessary
- Assisting the store manager in updating and maintaining the visual presentation of the store as well as an exceptional level of cleanliness and attention to all details
- Assisting with the processing of stock loads upon the arrival of new stock in store
- Counting all new stock and identifying any discrepancies
- Opening, closing and performing cash up duties while working alone
- Maintaining effective and consistent communication with the Store Managers at all times
Cabin Crew
Virgin Australia
10.2018 - 11.2021
- Performing Standard Operating Procedures (SOPs) to ensure the safety of all on board
- Serving food and beverages to guests, including alcohol
- Cleaning aircraft on turnarounds
- Attending a pre-flight briefing, during which cabin crew are assigned their working positions for the upcoming flight
- Crew are informed of flight details, the schedule, the number of infants on board and if there are passengers with any special requirements, such as passengers in wheelchairs
- Carrying out pre-flight duties, including checking the safety equipment and doing security checks, ensuring the aircraft is clean and tidy and that information in the seat pockets is up to date and all meals, drinks and stock are on board
- Welcoming passengers on board and directing them to their seats
- Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away
- Checking all seat belts and galleys are secure prior to take-off
- Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations
- Giving first aid where necessary
- Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board
- Completing paperwork, including writing a flight report
Assistant Store Manager (Second In Charge)
Sportsgirl
05.2017 - 09.2018
- Support the Store Manager in all aspects of the store and manage it in their absence
- Create an exceptional customer experience and provide styling advice
- Drive sales results to reach budgets and targets
- Motivate, coach and develop the in-store team
- Back of house paperwork, including rosters and payroll paperwork
- Utilise figure-based information such as department contributions, and working with the Store Manager to implement relevant strategies aiming to maximise sales
- Inspire and motivate a team, creating incentives and directives for the day and recognising when new direction needs to be given
- Assisting the Store Manager in the recruitment and onboarding, including the conduction of interviews
- Working closely with new team members to coach and train them to meet the company’s expectation/vision
- Worked with the store manager to implement strategies for the prevention of loss in the store
- Stock management
Education
Bachelor of Education (Primary) -
Queensland University of Technology
Brisbane, QLD11-2028
Victorian Certificate of Education -
Essendon Keilor College
Essendon, Victoria01.2015
Mowbray College
Caroline Springs, Victoria01.2010
Skills
- Composed and Friendly Presence
- Excellent Verbal and Written Communication
- Proficient Task Management
- Patient and Empathetic
- Active Listener
- Adaptable Learner
Certification
- Current First Aid Certificate & CPR
- Current Working With Children Blue Card
Timeline
College Receptionist
Somerset College
08.2024 - Current
Front Office Receptionist
Wow Stay
09.2023 - 08.2024
Tour Desk Attendant
Hamilton Island Enterprises
01.2023 - 08.2023
Retail Assistant – Qualia Boutique/The Deckhouse
Hamilton Island Enterprises
12.2021 - 01.2023
Cabin Crew
Virgin Australia
10.2018 - 11.2021
Assistant Store Manager (Second In Charge)
Sportsgirl
05.2017 - 09.2018
Bachelor of Education (Primary) -
Queensland University of Technology
Victorian Certificate of Education -
Essendon Keilor College
Mowbray College
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