Zoe Griffin
Miranda,NSW
Summary
I have shown leadership through training, delegation, organisation as well as imparting compassion and education to empower and motivate others. I have done Peer Support leading at school, helping year 7's transition, as well as been House Captain, taking care of leadership of 200-250 students to encourage participation and spirit among all age groups in high school, organising many school events along with this.
Overview
3
3
years of professional experience
Work History
Tutor
We, Future Leaders
02.2024 - Current
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure, encouraging focus on improvement not results.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Customer Service Lead
Crust Cronulla
05.2022 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Upskilled myself in order to train and upskill other team members in areas such as front waitress services, delivery drivers manager and pizza production roles, increasing efficiency in busy times or if staff shortages were unexpected.
Education
HSC (Higher School Certificate) -
Port Hacking High School
Miranda10-2024
Skills
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Organisation and preparation
- Team training and development
- Problem resolution
- Customer service leadership
- Presentable, friendly and approachable
Other
- Volunteered for the annual Red Shield Appeal Doorknock for 3 years
- Played hockey for 10 years, including at a representative level
- Competed in numerous academic competitions (including HICES debating, Sutherland Shire debating, World Scholars Cup) receiving gold medals in World Scholars Cup and awards of acknowledgement of individual and team achievement across the HICES and Sutherland Shire debating competitions
- School awards attributed to academic excellence and personifying school values
Timeline
Tutor
We, Future Leaders
02.2024 - Current
Customer Service Lead
Crust Cronulla
05.2022 - Current
HSC (Higher School Certificate) -
Port Hacking High School
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