Zoe Harris
Sydney,NSW
Summary
Passionate and dedicated customer service professional with extensive experience in providing outstanding customer service for Australia's leading Fashion and Skincare brand. Motivated to maintain customer satisfaction and contribute to company's success.
Overview
5
5
years of professional experience
Work History
Online Customer Service Coordinator
Aje
11.2022 - Current
- Professionally consult Aje, AJE ATHLETICA and Ikkari customers via a variety of mediums e.g. Gorgias tickets, live chat and phones
- Responsible for all VIP inbound inquiries ensuring high-end service is always maintained
- Process returns across brands on AP21 and loop
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Liaise with stores and third party warehouse
- Ensuring to meet KPI's in a fast-paced working environment
- Assess any fraudulent orders and submit chargebacks
- Manage Australia Post & DHL inquiries
- Reflect a strong understanding of policies and procedures within the company
Customer Service Representative
Skinstitut
11.2021 - 11.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained high levels of customer satisfaction with forward thinking strategies, focused on customer needs and resolving concerns
- Entered, updated and maintained up to do customer CRM database
- Proactively building and managing key customer relationships with wholesalers
- Handled and processed all wholesale orders from excel to SAP
- Sent out invoices for payment, collected payment and released orders, deducting any credits and adding promotions/ GWP's at time
Operation's Support Officer
Service NSW
06.2021 - 11.2021
- Researched and reviewed information to determine validity of Covid Business Grant claims and contacted companies and customers about decisions
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers
- Process transactions, including assessing eligibility using established administrative practices, including work instructions and frameworks
- Provide administration and support services
- Reporting of fraud
- Remained calm and professional in stressful circumstances
Retail Assistant
Pop Up Cosmetics
01.2019 - 04.2021
- Meticulously handled POS system transactions include credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Maintained tidy and organized store environment to comply with cleanliness standards
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Worked closely with shift manager to solve problems and handle customer concerns
Education
High School Diploma -
Canterbury Girls High School
Canterbury, NSW2018
Skills
- Strong communication skills and ability to work effectively with a team
- Passionate about providing exceptional customer service
- Data Management
- Strong organisational skills
- Attention to detail
- Ability to take instructions and work promptly
- Demonstrated experience using Shopify, Loop, Gorgias, Zendesk, AP21, SAP, Starshippit and Excel
- Professional and positive demeanour in all situations
Timeline
Online Customer Service Coordinator
Aje
11.2022 - Current
Customer Service Representative
Skinstitut
11.2021 - 11.2022
Operation's Support Officer
Service NSW
06.2021 - 11.2021
Retail Assistant
Pop Up Cosmetics
01.2019 - 04.2021
High School Diploma -
Canterbury Girls High School
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