Zoe Hawkins
Newman
Summary
Dynamic Assistant Manager with a proven track record at Chicken Treat, enhancing customer satisfaction and streamlining operations. Excelled in team building and staff supervision, fostering a positive work environment. Skilled in money handling and organizational tasks, achieving significant reductions in cash discrepancies. Passionate about mentoring staff, directly contributing to business growth through strategic planning and exceptional customer service.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Chicken Treat
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Short Order Cook
Dunnings Roadhouse
05.2014 - 05.2018
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
- Consistently maintained personal hygiene standards as well as the cleanliness of workstations, utensils, and equipment.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Assisted management in tracking inventory levels, placing orders for necessary supplies as needed.
- Assisted in menu development, suggesting popular dishes based on customer feedback and seasonal availability of ingredients.
Education
Year 10 -
Newman Senior High School
Newman, WASkills
- Work Planning and Prioritization
- Organizational skills
- Multitasking Abilities
- Computer skills
- Performance evaluation
- Recruitment and hiring
- Coaching and mentoring
- Employee supervision
- Team building
- Staff supervision
- Money handling
- Decision-making
- Customer service
Timeline
Assistant Manager
Chicken Treat
07.2022 - Current
Short Order Cook
Dunnings Roadhouse
05.2014 - 05.2018
Year 10 -
Newman Senior High School
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