ZOE HENNINGSEN
Melbourne
Summary
Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in involvement in successful teams and managing profitable operations.
Overview
9
9
years of professional experience
Work History
Business Owner
Zoe's Dog Coaching
05.2021 - Current
- Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
- Cared for pets during owners' absences.
- Documented weekly progress of training goals and objectives for clients.
- Educated clients about canine behavior and positive reinforcement training methodologies.
- Set pricing structures according to market analytics and emerging trends.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
Guest Host Supervisor
Nicklaus North Golf Course
04.2023 - 10.2023
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Cultivated strong relationships with course members through consistent communication and excellent service delivery.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated staff performance and provided coaching to address inefficiencies.
Sales Associate
Scanlan & Theodore
02.2021 - 08.2021
- Answered incoming telephone calls to provide store, products and services information.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Interior Stylist, Receptionist
Two Style, PDG Corporation
07.2020 - 02.2021
- Worked with clients to understand needs and desires related to interior decoration
- Handled administrative and clerical tasks, in addition to billing
- Presented clients with unique pieces to achieve their ultimate decorating goals.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Office Manager
LVL Group
11.2019 - 07.2020
- Oversaw the day to day operations
- Supported managing partners of the company by assisting with duties as needed.
All Rounder
Key Club, Ms Collins
02.2018 - 10.2019
Operations Manager
The Chauffeur Group
10.2018 - 08.2019
Crew Trainer
McDonald's
02.2015 - 07.2017
Education
VCE -
PCW
01.2017
Skills
- Teamwork and Collaboration
- Adaptability
- Interpersonal Skills
- Quality Assurance
- Customer Service Management
- Building Morale
Timeline
Guest Host Supervisor
Nicklaus North Golf Course
04.2023 - 10.2023
Business Owner
Zoe's Dog Coaching
05.2021 - Current
Sales Associate
Scanlan & Theodore
02.2021 - 08.2021
Interior Stylist, Receptionist
Two Style, PDG Corporation
07.2020 - 02.2021
Office Manager
LVL Group
11.2019 - 07.2020
Operations Manager
The Chauffeur Group
10.2018 - 08.2019
All Rounder
Key Club, Ms Collins
02.2018 - 10.2019
Crew Trainer
McDonald's
02.2015 - 07.2017
VCE -
PCW
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