Zoe Hindell
QLD
Summary
Detail-oriented Payroll Administrator offering 8 years' experience in the payroll industry. Outstanding management, communication and organizational skills. Strong data entry and clerical abilities.
Overview
14
14
years of professional experience
Work History
Payroll/Accounts Administrator
Tech Trade Recruitment
12.2020 - Current
- Processing weekly and fortnightly payroll from Crystal
- Daily invoicing from Xero
- Maintaining accurate records
- Data Entry of time charged into Excel
- Reconciling pay runs for accuracy
- Responding to payroll queries
- Maintain client and candidate relationships
- Maintain an accurate record of payroll data in the payroll system
- Prepare payroll reports
- Manage attendance records.
Operations Assistant/ Payroll Officer
AWF Group
04.2014 - 09.2019
- Assisted operations manager with planning of daily operations
- Worked with support teams to resolve issues with product, service, or accounting areas
- Pulled internal reports as requested (salaries, bonuses, hours worked)
- Maintained payroll information by calculating, collecting, collating, and entering data
- Ensured that each employee’s experience was positive, memorable, and consistent
- Conducted new employee on-boarding and H&S inductions
- Processed new hire paperwork and documents
- Responded to employee questions and requests for information in a timely and knowledgeable fashion
- Changed employee banking records when it was necessary
- Pre-employment drug screening (certified)
- Health and Safety Representative.
Customer Service Agent
Salmat
04.2012 - 10.2012
- Politely assisted customers in person and via telephone
- Learned, referenced, and applied product knowledge information
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Helped drive sales goals and achieve monthly quotas
- Directed calls to appropriate individuals and departments.
Store Manager
Lovisa
09.2010 - 03.2012
- Interviewed job candidates and made staffing decisions
- Managed staff of 8 sales associates and 2 assistant managers
- Planned budgets and authorized payments and merchandise returns
- Generated repeat business through exceptional customer service
- Monitored security and handled incidents in a calm and professional manner
- Trained and developed new associates on POS system and key sales tactics
- Reported to the district manager regarding all store and staff issues
- Counted cash drawers and made bank deposits
- Scheduled and led weekly store meetings for all employees
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Managed A grade store in Sydney.
Education
Certificate in Accounts Administration & Payroll -
The Career Academy
10.2019
Skills
- Self-motivated
- Time management
- Reliable
- Good communication
- Recruitment
- Administrative support
- Budgeting
- Customer service-orientated
- Compliance management
- Relationship building
- Sales
- Verbal and written communication
- Certified drug screener
- Payroll
- Invoicing And Billing
- Records Coordination
- Recordkeeping Abilities
- Payment Reconciliation
- Client Engagement
- Client Relations
- Payroll Management
- Collections And Invoice Processing
- Payroll Liability And Deductions
- Payment Collecting
- Payroll Processing
- Data Inputting
- Quality Control
- General Ledger Analysis
- Statement Billings
References
References available upon request.
Timeline
Payroll/Accounts Administrator
Tech Trade Recruitment
12.2020 - Current
Operations Assistant/ Payroll Officer
AWF Group
04.2014 - 09.2019
Customer Service Agent
Salmat
04.2012 - 10.2012
Store Manager
Lovisa
09.2010 - 03.2012
Certificate in Accounts Administration & Payroll -
The Career Academy
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