Zoe Hogan
Kilaben Bay ,NSW
Summary
Application for Hospitality Service Assistant position.
A Hardworking, friendly, compassionate, organised, tidy and dependable candidate successful at managing multiple priorities with a positive attitude.
A diligent and warm hearted caregiver having experience with elderly grandmother and in home care tasks for family and parents, after a break in career to have children this role is suited well to myself.
Willing and wanting to undertake any necessary training certificates or study to achieve the position.
Regards, Zoe
Overview
10
10
years of professional experience
Work History
Manager Photo Lab Technician
Kodak Green Hills
11.2008 - 03.2017
- Delivered exceptional customer service to every customer by using extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed client relationships and earned reputation for exceeding service standard goals.
- Maintained clean and orderly workplace areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Provided technical support to customers, addressing any concerns or issues related to their orders promptly and professionally.
- Managed inventory levels effectively, ordering necessary supplies proactively while minimizing excess stock on hand.
- Upheld strict quality control measures before releasing finished products to customers.
- Consistently met tight turnaround times without sacrificing the quality of the final product.
- Operated cash register to process transactions.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Managed store inventory, placing orders when supplies were low for both consumables and retail products.
School Cleaner
Macquarie College
11.2007 - 11.2008
- Enhanced school cleanliness by performing thorough daily cleaning of classrooms, restrooms, canteen and common areas.
- Improved overall school appearance and hygiene by diligently attending to spills, stains, and other incidents as they occurred.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials and keep supply levels stocked.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Reduced cross-contamination risks through adherence to strict sanitation guidelines in food preparation areas.
- Actively communicating updates on tasks completed or pending work requirements with management.
- Ensured timely completion of tasks by effectively coordinating with other members of the maintenance team and management.
Junior Retail Assistant
Universal Photo Factory
01.2007 - 11.2008
- Assisted in visual merchandising, creating eye-catching displays that increased store traffic.
- Enhanced store presentation with regular cleaning, organization, and maintenance tasks.
- Processed transactions efficiently, ensuring accurate cash handling and prompt customer service.
- Built rapport with customers, fostering a welcoming atmosphere that encouraged repeat visits.
- Received positive feedback from supervisors for consistently meeting or exceeding performance expectations.
Education
Higher School Certificate (HSC) -
Macquarie College
Wallsend, NSW10.2007
Skills
- Administration
- Reliability
- Professionalism
- Customer Relationship Management
- Task Prioritization
- Problem-solving
- Organizational Skills
- Verbal and written communication
- Team Leadership
- Staff Training
Certification
Timeline
Manager Photo Lab Technician
Kodak Green Hills
11.2008 - 03.2017
School Cleaner
Macquarie College
11.2007 - 11.2008
Junior Retail Assistant
Universal Photo Factory
01.2007 - 11.2008
Higher School Certificate (HSC) -
Macquarie College
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