Zoe Holman
Yangebup,WA
Summary
I have over 10 years of experience working in busy health care practices. I believe i am a confident, forward-thinking, positive and hard working employee. I have always had a passion for patient /client care. I enjoy being apart of an individual's experience and helping them leave happy with the service they have been provided. I was once employed as a dental nurse and quickly excelled to front office coordinator and head nurse then moved up to treatment coordinator very quickly after that. My ability to excel in multiple roles in this working environment speaks to my adaptability and well- rounded skill set. I am always willing to learn and take on more opportunities to further my knowledge. I work well in busy environments and handle pressure well.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator
The Orthodontists
09.2021 - Current
- Maintained detailed records of patient treatments
- Personal Assistant to specialist
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Formulated all quotations and financial paperwork
- Processed all direct debits and payments
- Friendly phone manner and efficient response time via email
- Handling Hicaps and end of day settlements
- Efficiently completing all recall lists by following up with emails, letters or calls.
- Welcoming patients and families
- Trained junior staff members
Administrative Coordinator
Smile With Confidence
09.2018 - 09.2021
- Answered phone calls and responded to inquiries from patients and other health care professionals
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Opening and closing practice
- Processing payments and health fund payments
- Assisted doctor with typing treatment notes
- Assisting clinic with change overs to maintain clinic running on time
- Completed all recalls efficiently
- Trained junior staff members
- Explained all treatment plans and financials to finacnial parties
Education
High School Diploma -
Urangan State High School
Urangan, QLD11.2012
Skills
Multitasking
Customer service
Efficient worker
Communication skills
Adaptability
Team worker
Reliability
Office Administration
Recordkeeping
Treatment Planning
Organised
Attention to Detail
Patient Care
Relationship Building
Timeline
Treatment Coordinator
The Orthodontists
09.2021 - Current
Administrative Coordinator
Smile With Confidence
09.2018 - 09.2021
High School Diploma -
Urangan State High School
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