Zoe Hyatt
Walkerville,SA
Summary
Resourceful Job Title experienced managing travel plans and organizing tasks effectively. Researches travel options and presents best deals, processes bookings and reservations and maintains payment records and transactions. First-rate marketing and research talents with extensive knowledge of passports, visa requirements, currency, time zones and tourist destinations.
Overview
13
13
years of professional experience
Work History
Senior Travel Consultant
Flight Centre Travel Group
01.2010 - 05.2020
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Sales Development Manager
H&L Point Of Sale Systems
02.2009 - 12.2009
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Recruitment Consultant
Bradman Recruitment
04.2007 - 11.2008
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Contributed to business development efforts by identifying potential new clients within target industries or markets.
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Increased candidate placements by developing and implementing targeted recruitment strategies.
- Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
Education
Bachelor Of Technology Ecotourism - Tourism
Flinders University
Adelaide, SA11.2002
Annesley College
Adelaide 12.1999
Skills
- In-depth destination knowledge
- Exceptional customer service
- Expert itinerary planning
Timeline
Senior Travel Consultant
Flight Centre Travel Group
01.2010 - 05.2020
Sales Development Manager
H&L Point Of Sale Systems
02.2009 - 12.2009
Recruitment Consultant
Bradman Recruitment
04.2007 - 11.2008
Bachelor Of Technology Ecotourism - Tourism
Flinders University
Annesley College
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