Zoe Jackson
Mackay,QLD
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 5 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
6
6
years of professional experience
Work History
Support Co Ordinator
Catholic Care Central Queensland
07.2023 - Current
- Worked with other departmental staff to answer questions and resolve problems.
- Developed strong relationships with customers through high levels of customer service.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Coordinated meetings and events for internal and external groups.
- Scheduled appointments and meetings for director and 4-member team.
- Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Created, prepared, and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
FACILTATOR
Unique Directions / Our Mates Place
10.2022 - 04.2023
- Working Day to Day with Clients in understanding and assisting them to achieve their goals
- Facilitating sessions with participants in a structured environment offering them support to maintain a healthy lifestyle and engage in a group setting environment
- Transporting clients in personal vehicle and work buses
- Identified areas in need of improvement and implemented solutions.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Delivered upbeat and interesting presentations to promote customer impulse buying and enhance loyalty.
- Brought in projects on-time and under-budget by effectively handling routine and complex issues.
Disability support worker
Engedi
06.2020 - 08.2022
- Engedi
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Managed caseload to satisfy multiple patients with diverse needs.
Disability Support Worker
Spinal Life Australia
08.2019 - 06.2020
- Spinal life australia
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Adhered to company requirements for patient interactions and care standards
Disability Support Worker
Independent Living Support Australia
01.2019 - 06.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
Private carer
Private Carer
05.2018 - 11.2019
- Employed by family
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
Education
Secondary School, Holy Spirit College
Mackay, QLD12.2003
Emmanuel College
Mackay12.1999
Skills
- Open driver's license
- Current Blue and yellow card
- First Aid and CPR
- Qualifications
- Attention to Detail
- Interpersonal Skills
- Resourcefulness
- Data Analysis
- Technical Proficiency
- Task Prioritization
- Stress Management
- Customer Service
- Conflict Resolution
- Relationship Building
- Calm Under Pressure
Timeline
Support Co Ordinator
Catholic Care Central Queensland
07.2023 - Current
FACILTATOR
Unique Directions / Our Mates Place
10.2022 - 04.2023
Disability support worker
Engedi
06.2020 - 08.2022
Disability Support Worker
Spinal Life Australia
08.2019 - 06.2020
Disability Support Worker
Independent Living Support Australia
01.2019 - 06.2020
Private carer
Private Carer
05.2018 - 11.2019
Secondary School, Holy Spirit College
Emmanuel College
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