Zoe Jameson

Program Contributions:

• Management of all national internal and external incident reporting obligations to required regulatory bodies.
• Conducting formal reviews (investigations) including interviewing, statement taking, information collection, documentation and analysis.
• Audits of incidents and investigations as required
• Provision of subject matter specialist advice.
• Identification of incident management training needs and develop and deliver education to employees to enhance their understanding of incident management, regulatory reporting and legislative obligations.
• Coaching and guiding employees through the incident management process.
• Leading improvements in safety, risk and quality processes and compliance through the development, review and maintenance of incident management procedures, work instructions etc.
• Establishing and maintaining effective relationships with a variety of internal and external stakeholders with aim of creating awareness, completing key deliverables that improve WHS, Quality management and customer safeguarding.

Program Contributions:

• Assess and develop clinical support plans
• Working with complex needs and heightened vulnerabilities
• Critical incident and crisis intervention
• Staff support, supervision and training
• Risk/hazard assessment and accommodation
• Implementation of QLD Government public health emergency directions for Disability accommodation services (in relation to COVID-19)
• Adherence to rigorous national reporting requirements and timeframes
• Electronically manage and securely store highly sensitive client information
• Successfully managing the complex nature of clinical care management (8-10hr work days, after-hours oncall roster duties)

Program Contributions:

• Information, advocacy, support and referral
• Assess, develop, review Individual and family support plans (Case plans).
• Working with complex needs and heightened vulnerabilities.
• Working with complex, involuntary (detained) and culturally diverse clients.
• Critical incident, crisis and suicide intervention.
• Psychosocial education and support (Relationships, protective behaviours, living skills etc).
• Adherence to rigorous Australian Government (Australian Border Force) reporting requirements and timeframes.
• Electronically manage and securely store highly sensitive client information.
• Working with Interpreters
• Off-road client transport
• Successfully managing the complex nature of overseas FIFO work, including residing in remote accommodations (3:3 rotation / 12 hr shift x 18 days)

Program Contributions:

• Information, advocacy, support and referral
• Assess, develop, review Individual Management Plans (Case plans).
• Working with complex, involuntary (detained), culturally diverse all-male cohort.
• Critical incident, crisis and suicide intervention.
• Psychosocial education and support (Relationship, protective behaviours, living skills etc).
• Developing/implementing new engagement techniques/strategies (Art therapy etc).
• Developing/implement new case plan and documentation framework
• Adherence to rigorous (Australian Border Force) reporting requirements and timeframes.
• Electronically manage and securely store highly sensitive client information.
• Working with Interpreters
• Successfully managing the complex nature of overseas FIFO work, including residing in remote camp accommodations (3:3 rotation / 12 hr shift x 21 days)

Program Contributions:

• Information, advice, advocacy & referral
• Case management – Intake, assessment, support/risk/safety planning
• Youth & family practical welfare assistance & support
• Social, recreational & living skills development activities & events
• Psychosocial education & training – Relationship, protective behaviours, living skills
• Service sector support & development - Developing & maintaining relevant networks, referral pathways & collaborative partnerships

Program Contributions:

Multiple roles, including -

• Community Recovery Counsellor: Providing counselling & Psychological First Aid people affected by disaster & large scale trauma events (Incl. Mackay Floods 2008, Rapid Response Team Mission Beach Cyclone Yasi 2011)
• Coordinator: Providing large scale support, coordination & leadership to CR workers (Incl. Bundaberg Floods 2010 & 2012)
• CR Training – Psychological First Aid
• FIFO/DIDO deployments