Zoe Jefferies
Undergraduate Civil Engineer
Woolloongabba
Summary
Motivated undergraduate civil engineer with a minor in construction, recognized for expertise in people management, safety identification, and payroll compliance across multiple large-scale retail sites. Proven track record in leading teams to achieve KPIs and manage store budgets while ensuring strict adherence to safety protocols and payroll regulations. Experienced in overseeing safety and payroll compliance across 25 individual stores and approximately 170 team members. Eager to leverage leadership acumen and technical expertise to contribute to the success of complex civil engineering and construction endeavors.
Overview
8
8
years of professional experience
Work History
Store Manager
Coles Liquor
12.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and day-to-day store team procedures.
- Assisted with hiring, training and mentoring new staff members and store managers.
- Managed payroll processing across 170 employees, ensuring accurate and timely payments to all employees.
- Increased employee engagement in safety initiatives by organizing safety committees, workshops, and awareness campaigns.
Customer Service Representative
Australian Outdoor Living
02.2016 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced overall sales performance by providing comprehensive support to the sales team.
Education
Bachelor of Engineering (Honors) - Engineering (Civil)
Queensland University of Technology
Brisbane 04.2001 -
Bachelor - Engineering (Electronic And Computer) (Incomplete)
Griffith University
Brisbane 04.2001 -
Skills
- Employee Training
- Team Development
- Weekly payroll processing
- Attention to detail
- Workplace Safety
- Risk Management
- Hazard Identification
- Safety Training
Additional Information
- Store Manager of the Year for QLD 2022 - Coles Liquor
- Forklift License
- Payroll and Compliance training
- Safety training and sponsor role for 25 individual stores
Timeline
Store Manager
Coles Liquor
12.2018 - Current
Customer Service Representative
Australian Outdoor Living
02.2016 - 12.2018
Bachelor of Engineering (Honors) - Engineering (Civil)
Queensland University of Technology
04.2001 -
Bachelor - Engineering (Electronic And Computer) (Incomplete)
Griffith University
04.2001 -
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