ZOE JOANOU
Sydney,NSW
Summary
Experienced in customer service with strong communication and organizational abilities. Proficient at balancing multiple tasks, with a friendly, courteous demeanor. Committed job seeker with a history of meeting company needs with consistent and organized practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Casual Catering Assistant
Sydney Grammar School
08.2022 - Current
- Assisted in organizing and arranging staff morning tea and lunches.
- Operated commercial dishwasher to efficiently clean and sanitize dishes.
- Ensured efficient organization of stock within the cool room.
- Assist catering coordinator in managing administrative tasks, including inventory management through spreadsheets and document organization.
- Responded promptly to staff inquiries related to menu items or services offered.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Collaborated with catering team to efficiently serve food and beverages to guests.
- Assisted in setting up and breaking down event spaces to meet client specifications.
- Filled in for absent workers by performing wide variety of food service work.
- Managed inventory and restocked catering supplies as needed.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
Pharmacy Assistant and Webster Packing Technician
Malabar Community Pharmacy
04.2019 - 01.2021
- Greeted customers upon arrival at the pharmacy counter.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Created customized medication packages for clients.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Helped pharmacy staff prepare medications and fill orders.
- Completed daily paperwork associated with filling prescriptions accurately.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Ensured accurate POS balance at shift completion.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
Level 2 Modern Award Steward/Cashier and Waitress
The Coast Golf Club, Little Bay
03.2017 - 06.2017
- Greeted guests with friendliness and professionalism.
- Handled phone inquiries regarding functions and assisted with booking tables.
- Managed cash and eftpos transactions with customers, maintaining till balance at the close of each shift.
- Assisted in the preparation and cleanup of events hosted at the restaurant.
- Provided exceptional service by promptly and accurately taking food orders from customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Demonstrated strong work ethic in delivering prompt and attentive service.
Education
Master of Counselling -
Australian Institute of Professional Counsellors
07.2024
Bachelor of Psychological Science -
Australian Catholic University
11.2018
Higher School Certificate -
Our Lady of The Scared Heart College, Kensington
11.2015
Skills
- Effective Time Management
- Communication Skills
- Independently Motivated
- Customer Service
- Processing payments
- Supply Restocking
- Processing orders
- Stocking shelves
- Computer savvy
- Filing documents
- Organizing supplies
- POS System Operation
- Preparing bulk medications
- Inventory Monitoring
- Kitchen Equipment Operation
References
- Pharmacist and Owner of Malabar Community Pharmacy
- Former Restaurant Manager at The Coast Golf Club
Certification
- Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
- Working with Children Check (WWCC)
Timeline
Casual Catering Assistant
Sydney Grammar School
08.2022 - Current
Pharmacy Assistant and Webster Packing Technician
Malabar Community Pharmacy
04.2019 - 01.2021
Level 2 Modern Award Steward/Cashier and Waitress
The Coast Golf Club, Little Bay
03.2017 - 06.2017
Master of Counselling -
Australian Institute of Professional Counsellors
Bachelor of Psychological Science -
Australian Catholic University
Higher School Certificate -
Our Lady of The Scared Heart College, Kensington
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