ZOE JOHNSON
KIAMA,NSW
Summary
A position which utilises my previous office administration experience and where a high level of commitment, enthusiasm and a cheery outlook is appreciated.
Overview
30
30
years of professional experience
Work History
Administration Officer
BLUE HAVEN – COMMUNITY SERVICES
07.2023 - Current
- Employed 4 days per week (32 hours) providing admin support
- This primarily involves the rostering of support workers and domestic cleaners, and liaising with clients and their families over the phone and via email to ensure consumer care needs, service preferences and expectations are being met
- The role also necessitates communicating effectively with the facilitators and other care professionals, attending and minuting meetings and interacting with volunteers and transport providers to best achieve a streamlined and organised collaborative effort for our community at large.
Medical Transcriptionist
ZEDMED TRANSCRIPTIONS
09.2011 - Current
- Self-employed as a remote/online medical transcriptionist
- Reports encompass radiology and all medical specialties in addition to Coroner’s reports, medico-legal and compensation claims.
- Provided exceptional service to healthcare providers by promptly addressing inquiries and resolving issues related to transcribed reports.
Medical Transcriptionist
ALPENGLOW AUSTRALIA / QSCAN
11.2011 - 04.2023
- Employed 4-5 days/week transcribing reports for an ever-expanding national radiology company focused on providing services to rural and regional areas throughout Australia, and several tertiary imaging centres in New Zealand
- Involved weekend and shift work to cover different time zones.
- Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
- Collaborated with team members to share knowledge and keep workflow moving smoothly.
- Transcribed sensitive documents with complete confidentiality.
Executive Assistant to CEO
SHELLHARBOUR PRIVATE HOSPITAL
01.2019 - 02.2019
- Full-time role providing high-level administrative support to the CEO and the Director of Nursing/Operating Theatres.
- Credentialing of surgeons to enable rights to operate on campus, recruitment of clinical and nursing staff, diary management, meeting coordination/minutes and event planning, other ad-hoc duties as required.
- Ordering staff uniforms, clinical and stationery supplies).
Secretary/ Secretarial Manager/ Senior Secretary
SOUTHERN RADIOLOGY - MIRANDA
10.2003 - 09.2011
- Initially employed as one of a team of secretaries overseeing all front-line reception, telephone enquiries/bookings, typing of patient reports and management of patient accounts
- Promoted to Secretarial Manager in December 2004 and became more involved in staff recruitment and training, as well as participating in revenue initiatives and promoting the company via media, telephone contact and face-to-face interactions with a view to increasing our referral base and raising the company’s profile
- Represented the company in an area-wide study to ascertain the community’s radiology needs and improve service provision
- Subsequently moved to the Nuclear Medicine/MRI department in 2008, where I took part in a 7-day rotating shift roster (including after hours admin support) and was responsible for typing a large percentage of patient reports encompassing all radiology modalities.
Administrative Assistant
EXECUTIVE DIRECTOR’S UNIT
03.2003 - 10.2003
- This extremely varied role encompassed providing holiday and sick leave coverage for high level secretarial staff in a number of departments, including Human Resources, Medical Administration and Social Work, and occasional work on the hospital’s busy switchboard to name but a few.
- I helped coordinate, attended and minuted meetings of the clinical directors and various working parties and committees, and liaised with operational managers on specific projects and activities as delegated to me by the PA to the Executive Director.
Clerk
MEDICAL IMAGING DEPARTMENT
08.1997 - 03.2003
- Employed initially as a receptionist and after completing a medical terminology course and taking part in computer training, I progressed to Senior Medical Typist and was responsible for all word processing and admin tasks as requested by the department’s clinical managers
- Also became involved with recruitment, training/orientation and supervision of new employees.
Transcriptionist
MEDICAL RADIATION SCIENCES& BEHAVIOURAL SCIENCES UNIT – UNIVERSITY OF SYDNEY
04.2000 - 07.2002
- Part-time employment transcribing Ph.D
- And research material via Dictaphone.
Receptionist / Practice Manager’s Assistant
MEDIPLUS MEDICAL & DENTAL CENTRE, CARINGBAH
08.1994 - 08.1997
- For the first 6 months of my employment my role comprised general reception duties and making appointments
- Thereafter I was promoted to Practice Manager’s Assistant where my responsibilities increased to include banking, petty cash, accounts receivable, Medicare reconciliations and ordering of surgery supplies in addition to providing orientation for new staff.
Education
School Certificate -
Kirrawee High School
01.1994
Skills
- Excellent Organisational skills
- Confidence, Compassion, Diplomacy, Discretion
- Strong Client focus
- Computer Proficiency
- Able to work autonomously
- Extensive Administration Experience
- Problem Solving and Conflict Resolution
- Time Management
References
- Lloyd Adams, CEO Hurstville Private Hospital / Healthecare Regional Manager, 0402 206 324
- Aron Berkery, Deputy Chief Radiographer / Manager, Medical Imaging Department, Sutherland Hospital, Caringbah NSW, 0417 710 824
- Jo Nicholson, Acting Head Typist, Alpenglow Australia, 0407 595 668
- Joy Rayner, Chief Nuclear Medicine Technologist, MRI and Nuclear Medicine Department, Southern Radiology, Miranda, 0415 842 010
Hobbies and Interests
- Avid reader.
- Animal lover.
- Bushwalking / Kayaking & SUP / Camping / Long lunches.
- Self-confessed online shopping ‘enthusiast’.
Timeline
Administration Officer
BLUE HAVEN – COMMUNITY SERVICES
07.2023 - Current
Executive Assistant to CEO
SHELLHARBOUR PRIVATE HOSPITAL
01.2019 - 02.2019
Medical Transcriptionist
ALPENGLOW AUSTRALIA / QSCAN
11.2011 - 04.2023
Medical Transcriptionist
ZEDMED TRANSCRIPTIONS
09.2011 - Current
Secretary/ Secretarial Manager/ Senior Secretary
SOUTHERN RADIOLOGY - MIRANDA
10.2003 - 09.2011
Administrative Assistant
EXECUTIVE DIRECTOR’S UNIT
03.2003 - 10.2003
Transcriptionist
MEDICAL RADIATION SCIENCES& BEHAVIOURAL SCIENCES UNIT – UNIVERSITY OF SYDNEY
04.2000 - 07.2002
Clerk
MEDICAL IMAGING DEPARTMENT
08.1997 - 03.2003
Receptionist / Practice Manager’s Assistant
MEDIPLUS MEDICAL & DENTAL CENTRE, CARINGBAH
08.1994 - 08.1997
School Certificate -
Kirrawee High School
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