Zoe Kambouris
Pemulwuy
Summary
I'm currently studying a Bachelor of Information Technology and am looking for a casual or part-time office role that complements my studies. I bring valuable experience in customer service, reception, accounts receivable, and general office administration. I'm highly proficient with technology and quickly pick up new software. With a strong work ethic and a dedicated attitude, I believe I'd make a great addition to your team.
Overview
6
6
years of professional experience
Work History
Finance Assistant
Gildan Brands Australia
02.2024 - Current
- Download, manipulate, and organise aged debtor reports in Excel to then calculate outstanding funds, calculate any contra-settlements, contact debtors regarding their overdue funds, and write comments on each debtor to be reviewed by our US department.
- Processed daily financial transactions in support of finance team objectives.
- Reduced discrepancies in accounts receivable by closely monitoring customer payments and following up on overdue balances.
- Increased efficiency with thorough maintenance of financial records and documentation.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Locate messy accounts (unallocated/wrongly allocated payments, open credits/debits), investigate, and take relevant action (refund, re-allocate payment, etc.).
- Process and record refunds.
- Manage accounting email; sending statements, investigating missing payments, replying to AR emails.
- Process journals onto the general ledger.
- Create and approve 30-day accounts.
- Assist customer service with the tasks below when needed
Customer Service Representative
Gildan Brands Australia
03.2023 - 02.2024
- Make outbound and take inbound phone calls, and manage the customer service inbox.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, increasing loyalty and repeated business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided training and mentoring to new hires, contributing to their successful integration into the team.
- Creating new customer accounts.
- Creating new orders, amending orders, managing back orders and invoicing.
- Creating labels for dispatch and following up on tracking if needed.
- Working alongside the warehouse team to deal with order discrepancies.
- Taking payments over the phone or email.
Part-Time
Final Finish Hair Design
01.2020 - 01.2023
- General reception duties.
- Schedule client appointments in person and via phone calls.
- Prepare colours and treatments/wash hair.
- Prepare tea and coffee for clients.
- Clean salon.
- Maintain stock and supplies.
Cashier
Woolworths
01.2019 - 01.2020
- Helped customers complete purchases, locate items, and join reward programs.
- I was recognised as a critical worker during the COVID pandemic.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Information Technology - Data Analytics
University of Technology Sydney
Ultimo, NSW12.2026
Bachelor of Science - Animal Science
Western Sydney University
Richmond, NSWGraduate -
Westfields Sports High School
Fairfield, NSW12.2022
Skills
- Proficient in Microsoft 365
- Proficient in Google Drive
- Accounts receivable
- Invoice processing
- Data entry
- Customer service
- Critical thinking
- Attentive and quick learner
- Excelling in fast-paced environments
Hobbies and Interests
- Trying new restaurants and cooking
- Reading
- Going to the gym
- Music and concert-going
Timeline
Finance Assistant
Gildan Brands Australia
02.2024 - Current
Customer Service Representative
Gildan Brands Australia
03.2023 - 02.2024
Part-Time
Final Finish Hair Design
01.2020 - 01.2023
Cashier
Woolworths
01.2019 - 01.2020
Bachelor of Information Technology - Data Analytics
University of Technology Sydney
Bachelor of Science - Animal Science
Western Sydney University
Graduate -
Westfields Sports High School
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