Summary
Overview
Work History
Education
Skills
Availability
References
Certification
Timeline
Generic

Zoe Kelly

Bracken Ridge,Australia

Summary

Dynamic professional with a proven track record at Insight Vacations, excelling in customer engagement and upselling luxury travel packages. Adept at building strong client relationships and delivering impactful presentations, I bring attention to detail and problem-solving skills to drive business success and enhance customer experiences.

Overview

12
12
years of professional experience
1
1
Certification

Work History

English & Math Teacher

English Connection
Hanoi, Vietnam
07.2019 - 01.2025
  • Delivered engaging English and Math lessons, adapting content to different learning styles
  • Built strong relationships with students and parents, fostering a positive learning environment
  • Effectively managed classrooms, ensuring student participation and discipline
  • Developed lesson plans and assessments to track student progress
  • Provided additional support to students who needed extra help

Gaming Attendant & Bartender

Longreach RSL
Longreach, Australia
01.2020 - 09.2020
  • Provided exceptional customer service in the gaming area and bar, ensuring a positive and engaging environment
  • Took orders and served food and beverages efficiently, adhering to all responsible service of alcohol guidelines
  • Assisted with customer inquiries, resolving issues promptly and professionally
  • Maintained a clean and safe environment in both the gaming and bar areas

Business Development Manager

Insight Vacations
Brisbane, Australia
01.2017 - 12.2018
  • Engaged with high-end clients, tailoring travel experiences to meet customer preferences and expectations
  • Built and maintained strong client relationships, ensuring repeat business and customer loyalty
  • Promoted and upsold luxury travel packages, exceeding sales targets
  • Delivered engaging presentations and training sessions to travel agents and partners
  • Managed logistics and product knowledge, ensuring seamless customer experiences

Trip Manager

Contiki
01.2013 - 12.2016

Education

Bachelor of Political Science and International Relations -

Griffith University
03.2025

Bachelor of Business Degree -

Australian Catholic University (ACU)

Skills

  • Strong customer engagement & interpersonal skills
  • Upselling & cross-selling expertise
  • Quick learner with a passion for product knowledge
  • Ability to work independently & in a team
  • Attention to detail & organizational skills
  • Problem-solving & adaptability
  • Experience in following policies & ensuring compliance

Availability

Available for evening and weekend shifts. Available Tuesdays after 2 PM.

References

Available upon request.

Certification

  • RSA

Timeline

Gaming Attendant & Bartender

Longreach RSL
01.2020 - 09.2020

English & Math Teacher

English Connection
07.2019 - 01.2025

Business Development Manager

Insight Vacations
01.2017 - 12.2018

Trip Manager

Contiki
01.2013 - 12.2016

Bachelor of Political Science and International Relations -

Griffith University

Bachelor of Business Degree -

Australian Catholic University (ACU)

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Zoe Kelly