Zoe Keough
Mackay,QLD
Summary
I am currently studying a Bachelors Degree of Business, majoring in Management and minoring in Human Resource Management and Marketing. My academic history demonstrates my work ethic and dedication to succeed. I have completed two VET certificate III courses which have enhanced my professional development. I am a positive and productive individual who understands the importance of client relations and revenue targets. I will strive to be an effective Generalist HR Recruitment Consultant for this successful company, Quarrico.
Overview
5
5
years of professional experience
Work History
Lash Technician
Luxxe Lashes & Beauty By Zoe Keough
10.2022 - Current
- Kept workspace clean, organised and well-stocked for upcoming appointments.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Followed strict safety standards to protect clients from injury or infection.
- Utilised exceptional customer service skills throughout lash consultations and services.
- Increased revenue through effective customer service and inventory management.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used social media platforms to promote salon and services.
- Answered phone calls and emails to schedule client appointments.
Retail Sales Assistant
Yd Men's Clothing
09.2020 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organised store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organised cash register by handling cash, counting change, and storing coupons.
- Increased sales by offering advice on purchases and promoting additional products.
- Utilised upselling techniques to promote additional products and increase sales.
- Offered each customer personal service to boost sales and customer satisfaction.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Apprentice Hairdresser
Maxyn Asher Hair
07.2019 - 05.2020
- Demonstrated thorough knowledge of all salon products and services.
- Assisted hairdressers with cutting, colouring, and styling hair to maintain salon workflow efficiency.
- Performed basic housekeeping duties.
Hospitality Worker
Sorbellos Italian Restaurant
07.2018 - 07.2019
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Communicated with customers to promptly resolve complaints and inquiries.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Trained new staff members on proper customer service and hospitality policies.
Education
Bachelor - Business
Central Queensland University
2024
Graduate Certificate - Secondary Education
Holy Spirit College
Mount Pleasant, QLD11.2021
Skills
- Scheduling and Coordinating
- Business Planning
- Brand Management
- Business Analysis
- Complex Problem-Solving
- Managing Files and Records
- Time Management
- Sales and Marketing
- Managing Multiple Tasks
- Administration and Reporting
- Employee Training
- Team Leadership
- Internal and External Communications
Additional Information
Jessica Treyvaud
Yd. Men’s Clothing
Ph 0406 662 324
Phoebe Hall
Maxyn Asher Hair
Ph 0435 807 899
Con and Alex Sorbello
Sorbellos Italian Restaurant
Ph 4957 8300
Timeline
Lash Technician
Luxxe Lashes & Beauty By Zoe Keough
10.2022 - Current
Retail Sales Assistant
Yd Men's Clothing
09.2020 - 08.2022
Apprentice Hairdresser
Maxyn Asher Hair
07.2019 - 05.2020
Hospitality Worker
Sorbellos Italian Restaurant
07.2018 - 07.2019
Bachelor - Business
Central Queensland University
Graduate Certificate - Secondary Education
Holy Spirit College
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