Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Zoe Kerle

Murrumba Downs

Summary

Dynamic professional with a proven track record at Designer Life, excelling in office administration and customer relationship management. Demonstrated adaptability and effective communication skills while consistently achieving KPIs. Adept at problem-solving and audit reporting, ensuring compliance and enhancing operational efficiency in diverse environments.

Overview

29
29
years of professional experience

Work History

Business Administration Trainee

Designer Life
Strathpine
04.2024 - Current
  • Verified caller identities to maintain privacy and facilitated effective follow-up communication.
  • Evaluated departmental needs and delegated tasks to enhance production efficiency.
  • Enforced security protocols to mitigate privacy breach risks.
  • Managed challenging participants professionally, ensuring constructive interactions.
  • Addressed participant inquiries, reducing pressure on career coaching staff.
  • Conducted regular audits of participant files to detect potential privacy breaches.
  • Consistently achieved KPIs while adhering to Designer Life workplace standards.

Dog Groomer

myself
Murrumba Downs
10.2017 - Current
  • Established business operations focused on advertising and marketing strategies from inception.
  • Provided specialised grooming services for dogs using appropriate shampoos and conditioners.
  • Administered medications to animals per veterinary guidelines, ensuring compliance and safety.
  • Maintained a clean, organised work environment daily to enhance efficiency.
  • Designed customised haircuts tailored to breed standards and client specifications.
  • Managed time effectively to optimize operational productivity.
  • Oversaw accounting processes to ensure accuracy in financial reporting.
  • Handled difficult dogs without restraints or muzzles, ensuring humane treatment.

Dog Groomer

Aussie Pooch
Mango Hill, North Lakes And Griffin
12.2004 - 02.2006
  • Maintained detailed records of services provided for each animal client.
  • Calculated payments by logging daily activities and time spent with dogs.
  • Bathed and groomed pets using gentle techniques to ensure comfort.
  • Assessed animals for injury or illness to determine appropriate care.
  • Fostered long-term relationships with clients through regular engagement.
  • Resolved customer complaints professionally to enhance satisfaction.
  • Completed owner paperwork to gather essential information about pets.
  • Assisted with grooming tasks including bathing, brushing, and nail trimming.

Head Waitress

Megan Cathcart The Cria Cafe
Ocean View
12.2003 - 11.2004
  • Educated visitors on llamas to increase engagement and knowledge retention.
  • Prepared coffees tailored to customer preferences, improving service efficiency.
  • Accurately took orders to guarantee timely and satisfactory service.
  • Maintained cleanliness of restrooms and dining area to uphold hygiene standards.
  • Organized staff schedules to optimize workflow and enhance team productivity.
  • Trained new wait staff team members in proper procedures and important standards of establishment.

Wolf Park Intern

Wolf Park
Battle Ground Indianapolis
08.2001 - 12.2001
  • Conducted engaging facility tours, showcasing care practices for wolves, bison, and foxes.
  • Administered medication to wolves while adhering to personal safety protocols.
  • Facilitated educational experiences to enhance visitor understanding of wildlife care.
  • Ensured safety during animal interactions and facility tours for all participants.
  • Operated gift shop, managing American currency transactions efficiently.
  • Maintained park grounds through whipper snipping and mowing, ensuring readiness for visitors.

Veterinary Assistant

Dayboro Veterinary Surgery
Dayboro
08.1996 - 02.1997
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Restocked and sanitized exam rooms for ample supplies and disease control.
  • Assisted veterinarians in examining animals.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Cleaned and sterilized exam rooms between appointments.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.

Education

Certificate III - Business Administration

Designer Life
Strathpine, QLD
04-2025

Natural Systems And Wildlife Management - Bachelor of Environmental Management

University Of Queensland Gatton College
Gatton
01-2003

Certificate I & II in Office Administration -

Southbank Institute of Tafe
South Brisbane
12-1996

Skills

  • Office administration
  • Customer relationship management
  • Adaptability
  • Experience in leadership
  • Professionalism
  • Effective communication
  • Problem solving
  • Attention to detail
  • Budget management
  • Idea development and brainstorming
  • Regulatory compliance
  • Self motivation
  • Teamwork
  • Audit reporting

References

References available upon request.

Timeline

Business Administration Trainee

Designer Life
04.2024 - Current

Dog Groomer

myself
10.2017 - Current

Dog Groomer

Aussie Pooch
12.2004 - 02.2006

Head Waitress

Megan Cathcart The Cria Cafe
12.2003 - 11.2004

Wolf Park Intern

Wolf Park
08.2001 - 12.2001

Veterinary Assistant

Dayboro Veterinary Surgery
08.1996 - 02.1997

Certificate III - Business Administration

Designer Life

Natural Systems And Wildlife Management - Bachelor of Environmental Management

University Of Queensland Gatton College

Certificate I & II in Office Administration -

Southbank Institute of Tafe

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