Zoe Lacey
Sydney,Australia
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful whilst consistently delivering high-quality outcomes.
Overview
7
7
years of professional experience
Work History
TEAM EXECUTIVE ASSISTANT
EDF Renewables
12.2024 - Current
- Provide high-level administrative support to senior executives (including meeting minutes).
- Diary and inbox management for multiple stakeholders.
- Intensive travel arrangement which included booking flights, hotels, tours, and other travel-related services.
- Coordinate and facilitate meetings, including agenda preparation, minutes taking, and follow-ups on action items.
- Assisted in company projects such as moving to a new office location.
- Handle expense reporting and budget tracking for the executive team.
- Manage office utilities and services (electricity, post etc.)
- Onboard new joiners including training on office policies and procedures.
- Welcome and assist internal and external stakeholders during their visits to the office premises.
- Manage confidential and sensitive information with discretion.
MEMBERSHIP SALES CONSULTANT
FITNESS FIRST
08.2024 - 12.2024
- Maximized lead generation through targeted outreach efforts, including cold calls and email campaigns.
- Achieved monthly sales targets consistently by implementing effective sales strategies and tactics.
- Effectively adapted sales techniques for both in person and telephone interactions.
- Assisted in organizing promotional events that showcased the organization's offerings, resulting in an increase in new members.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Developed strong client relationships to ensure high levels of satisfaction and loyalty in long-term memberships.
- Utilized CRM systems for efficient data management, ensuring accurate tracking of member information and sales progress.
- Provided ongoing support to current members by addressing concerns promptly and efficiently resolving issues as they arose.
- Enhanced sales performance by regularly attending trainings, workshops, and mastering product knowledge.
- Coordinated with other departments to ensure seamless onboarding experiences for new members joining the club.
TEAM ADMINISTRATIVE ASSISTANT
OPTIMUM NUTRITION
08.2022 - 03.2024
- Managed 3 senior stakeholders calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- International travel arrangement for executive team.
- Collaborate with cross-functional teams to ensure smooth operations.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported staff with administrative needs such as photocopying, faxing and filing.
- Wrote professional letters, emails and memoranda for business communication.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Event organising and management.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Boosted team morale through the planning and execution of engaging team-building events.
NUTRITION SPORTS MARKETING INTERN
PROTEIN WORLD
01.2022 - 05.2022
- Creating nutrition-based blogs to educate the public on nutrition around Protein World products.
- Working on Transformation Challenges alongside the marketing team.
- Writing and producing meal plans for the 4-week transformations including the protein world products.
- Creating ideas and recipes for social media content.
- Influencer contract negotiation & management.
- Event planning.
- Brainstorming promotion ideas to boost sales.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
PAEDIATRIC HEALTH CARE ASSISTANT
ST PETERS HOSPITAL
03.2019 - 02.2022
- Support paediatric nurses in the implementation of an agreed plan of care with the child.
- Take basic observations such as blood pressure and temperature, height and weight, utilising the paediatric early warning score system as per hospital policy.
- Take a lead in overseeing play and distraction techniques available in the hospital setting and support children in this way when undergoing day surgery.
- Listen and talk to children and young people, helping them to feel supported and safe.
SALES EXECUTIVE
6th Gear Motorsports
08.2019 - 07.2021
- Corporate hospitality sales at various UK race tracks selling sports car track experiences.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Enhanced client satisfaction, providing exceptional after-sales support by adding in additional products such as pictures or the after movie.
- Reporting on weekend sales to the sales manager.
- Collected appropriate driver insurance documentation to support historical record keeping.
CUSTOMER SERVICE ADVISOR
MARKS AND SPENCERS
01.2018 - 02.2019
- Respond and deal with questions, concerns and complaints from customers, offering the best resolution to the situation.
- Helping manage stock control.
- Proactively engage with customers to understand their needs and make recommendations.
- Committed to delivering excellent work fast with great attention to detail.
- Operating the cash register and processing sales transactions.
- Performing basic housekeeping duties to ensure that the cashpoint, sales floor, and storeroom are well-maintained.
- Answering telephone calls in a courteous and professional manner.
- Handling all discounts, price changes, and customer returns accordingly.
Education
BACHELOR OF SCIENCE - NUTRITION
St Marys University
06.2022
BTEC HEALTH AND SOCIAL CARE - undefined
Guildford College
06.2017
HIGH SCHOOL DIPLOMA -
Heathside School
01.2014
Skills
- Ability to prioritise and stay one step ahead
- High attention to detail and a hands-on approach
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Effective communication skills
- Excellent organizational and time-management skills
- Travel coordination
- Collaborative teamwork
- Analytical problem-solving
Hobbies and Interests
- Pilates
- Travel
- Fitness
- Nutrition
Timeline
TEAM EXECUTIVE ASSISTANT
EDF Renewables
12.2024 - Current
MEMBERSHIP SALES CONSULTANT
FITNESS FIRST
08.2024 - 12.2024
TEAM ADMINISTRATIVE ASSISTANT
OPTIMUM NUTRITION
08.2022 - 03.2024
NUTRITION SPORTS MARKETING INTERN
PROTEIN WORLD
01.2022 - 05.2022
SALES EXECUTIVE
6th Gear Motorsports
08.2019 - 07.2021
PAEDIATRIC HEALTH CARE ASSISTANT
ST PETERS HOSPITAL
03.2019 - 02.2022
CUSTOMER SERVICE ADVISOR
MARKS AND SPENCERS
01.2018 - 02.2019
BTEC HEALTH AND SOCIAL CARE - undefined
Guildford College
BACHELOR OF SCIENCE - NUTRITION
St Marys University
HIGH SCHOOL DIPLOMA -
Heathside School
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