Zoe LAI
Earlwood,Australia
Summary
Seasoned Application Support/Implementation Consultant with a proven track record at Rockfast International. Excelled in leading Aurion, Datacom and CloudPayroll implementation projects, enhancing client satisfaction through strategic system customizations and effective training workshops. Demonstrates exceptional problem-solving abilities and a commitment to excellence, significantly improving support system efficiency. Skilled Implementation Consultant with comprehensive background in business process analysis, project management, and solution design. Strong ability to translate complex requirements into actionable strategies, ensuring seamless software integration. Noted for creating innovative solutions that increase efficiency and improve business functionality. Past roles demonstrate significant impact on operational enhancement through successful system implementations.
Overview
19
19
years of professional experience
Work History
Application Support/Implementation Consultant
Rockfast International
11.2023 - Current
- System: Rockfast and Pay Office
- System Administrator and support to Rockfast clients
- Support client through their EOFY and key reporting deadlines
- Conduct training and workshops for new and existing clients on Rockfast and Pay Office (ESS) demonstrations
- Introduced and implemented the Freshworks ticketing system to replace email support requests
- Lead Consultant for Rockfast Implementation Projects following best practice implementation project methodology
- Understand client specific requirements to undertake paid consulting services to complete customer billed work tasks
Solution Delivery Consultant
Aurion
08.2022 - 11.2023
- System: Aurion
- Lead Consultant in Aurion Implementation projects
- Lead the scoping discussion and guide the client on completing the blueprint and obtain sign off after each stage of blueprint documentation is completed
- Follow project methodology to complete tasks according to the agreed timelines set each phase of the project
- Configure the Aurion database according to the client blueprint, upload client sensitive information including employee Masterfile, leave history, pay component and leave types
- Organise with IT to roll out the test/sandbox environment for clients to complete testing scenarios and provide support to resolve tickets raised
- Sign off on the Sandbox environment and migration to Production environment
- Complete Parallel pay run testing and variance report explanation
- Upload leave balances into the parallel run and obtain client sign off on accuracy of data
- Support the client via their first Go Live pay run and resolve tickets raised
- Completion of consultant timesheets for billings and forecasting
Professional Services Consultant
Datacom
03.2021 - 03.2022
- System: EasiPay and Datapay
- Lead Consultant in Datapay payroll/HR/WFM Implementation Projects
- Lead Kick Off meeting, as well as scope and understand client’s payroll requirements and system expectations
- Guide clients through the data collection phase
- Build and configure the payroll environment, migrate employee and leave data, pay codes, cost centres, general ledger file import and any other payroll related requirements
- Lead client sessions on Employee Self Service portal to tailor the system according to client requirements
- Lead weekly client progress meetings, discuss roadblocks and potential issues and track project timelines
- Conduct Training Session to show clients how to use the system, e.g
- Enter new employees, process payroll, create and run custom reports
- Parallel Payrun testing and variance report explanations
- Hands on support for client during the Go-Live process
- Document notes and procedures for BAU handover
Senior Payroll Implementation Consultant
CloudPayroll
09.2019 - 02.2021
- System: CloudPayroll
- Migrating client’s employment details, leave balances and tax history from client’s prior payroll system to CloudPayroll
- Scoping requirements with client to understand their payroll, system requirements, best configuration
- Configuring the payroll system according to client needs in relation to onboarding, time and attendance, payroll processing, general ledger accounts, cost center management, super payment processing
- Client Training and running through the pay run process for them when they request on site visits at their office for face to face interaction, otherwise training is done via zoom or phone
- Running parallel pay run and variance exception reports
- Answering phone calls and emails from clients on our support helpdesk which is from 8am to 5:30pm every day
- Managing the pay run for our outsourced clients from all aspects and delivering their pay run accurately before the cut off time
Payroll Officer (Full Time)
Australian Pacific College
09.2018 - 07.2019
- System: PRECEDA V15 (Payroll) and RITEQ (Time and Attendance)
- Full function fortnightly payroll for 250 full time and casual employees
- New starter set up, termination payments, backpays
- Checking timesheets in RITEQ Time and Attendance system and import data to Preceda before each pay run
- Month end payroll tax lodgment and payment for 3 states NSW QLD and VIC
- Create payroll general ledger file for accounting software MYOB after each pay run
- Long Service leave and annual leave liability reporting
- Month end superannuation submission in clearing house via super stream and complete reconciliation to Preceda payroll reports, GL and MYOB
- Payroll projects such as STP implementation, Workplace Gender Equality Survey submission, migration of earnings history from MYOB to Preceda, and other projects as directed by CFO
Payroll Officer (Full Time)
Ricoh Australia
09.2015 - 09.2018
- System: Preceda (Payroll) and Workday (HRIS)
- Fortnightly payroll for approximately 500 internal employees and monthly payroll of 500 (1000 employees in total)
- Processing payments from Time and Attendance system in Preceda for overtime/penalties and other payroll exceptions according to various awards and company Enterprise Agreement
- Entering new starters, backpays, workers compensation payments, paid parental leave payments, commission payments for payroll
- Termination calculation for resignations and redundancies
- Lodging tax file declarations online on ATO business portal
- Process improvements and ad hoc projects with the payroll manager
Payroll Officer
Allegis/Talent2
02.2015 - 05.2015
- System: Alesco
- Processing monthly and off-cycle payroll for approximately 1000 internal employee as well as monthly Commission pay run
- New starters, terminations, back pays, contract variations
- Setting up novated lease, super salary sacrifice, child support and other deductions
- Responding to leave queries and managing ESS/WSS system
Payroll and Accounts Administrator
Penrith Personnel
10.2014 - 01.2015
- System: Inhouse
- Accounts Payable and Receivable, Bank Reconciliation, Award Interpretation and paying timesheets for 300 contractors, generating client invoices
Payroll Officer
LEDA Holdings
04.2014 - 09.2014
- System: Talent2 Pay Plus
- Management of outsourced payroll to Talent 2 for 100 full staff and 20 casuals
- Backpays, termination calculations, salary increases, superannuation increases, timesheet collating and sending to outsourcer T2
- Month End Payroll Tax, PAYG and Super payment, Month End journal entries
- Sick leave, Annual and LSL calculation and query resolution
- Payment Summaries
- Workers Compensation Annual Return
- Payroll Tax Annual Reconciliation
Payroll Officer
Network Ten
12.2010 - 04.2014
- System: Alesco
- Full Function payroll for 400 staff
- New starter set up, salary increases, novated lease changes, maternity leave payments, child support and other master file changes
- Termination calculation for resignations/redundancies
- Enter timesheets for overtime and penalties for staff according to Enterprise Agreement
- Employee Self Service maintenance and query resolution
- Payroll tax - reconcile to the payroll clearing account, lodge payment online, create and send EFT to OSR in each state
- PAYG Tax – reconcile to the payroll clearing account, create and send EFT to ATO
- Superannuation – reconcile to the payroll clearing account
- Create and upload file into clearing house Mercer Spectrum
- Super Clearing house maintenance – set up new members, update member details and exits
- Electronic upload of Tax file numbers via Auskey to the ATO
- Annual leave and long service leave liability journals
- Payroll tax annual reconciliation and online lodgment and EFT payment to OSR
- Workers Compensation Annual Reconciliation and Returns
Payroll Officer
Randstad Recruitment
01.2010 - 11.2010
- System: Inhouse
- End to end payroll for 300 employees
- Interpret timesheets according the clerical and administration award and more recently, modern award agreements
- Enter expense reimbursements, back pays, bonuses, workers compensation, tax adjustments, reject pays
- Pay run reconciliation and make EFT payments on Westpac corporate online system
- Recover and allocate overpayments where necessary
Payroll Officer
Hudson Global Resources
Sydney CBD
11.2005 - 03.2008
- System: Chris 21
- Responsible for high volume payroll of 400 staff
- Duties involve the following
- Enter employee bank, tax, super forms
- Payroll customer service hotline (answering 60 calls per week)
- Interpret timesheets to pay according to VIC & NSW & SA clerical award
- End to end management of weekly payroll to pay timesheets, LAFHA, tax adjustments, worker’s compensation, bonuses, meal allowances, salary sacrifice, payments to third party agreements (umbrella companies) and independent contractors
- Strong customer service focus to internal stakeholders such as accountants, invoicing, credit control, recruitment consultants, senior managers and candidates
Education
Bachelor of Arts - Human Resource Management
University of New South Wales
01.2000
Bachelor of Arts -
Macquarie University
01.1996
Higher School Certificate -
01.1995
Skills
- Requirements gathering
- Configuration management
- Software implementation
- Solution design
- User acceptance testing
- Data migration
- Training delivery
- Implementation and configuration
- Issue resolution
- Payroll processing proficiency
- Superannuation and ATO reporting
References
Available on request
Preferred Name
Zoe
Systems
- SAP
- CHRIS 21
- Alesco
- Oracle Financials
- Preceda
- Workday
- RITEQ
- CloudPayroll
- MYOB
- Easipay/Datapay
- Salesforce
- Aurion
- Rockfast International
Timeline
Application Support/Implementation Consultant
Rockfast International
11.2023 - Current
Solution Delivery Consultant
Aurion
08.2022 - 11.2023
Professional Services Consultant
Datacom
03.2021 - 03.2022
Senior Payroll Implementation Consultant
CloudPayroll
09.2019 - 02.2021
Payroll Officer (Full Time)
Australian Pacific College
09.2018 - 07.2019
Payroll Officer (Full Time)
Ricoh Australia
09.2015 - 09.2018
Payroll Officer
Allegis/Talent2
02.2015 - 05.2015
Payroll and Accounts Administrator
Penrith Personnel
10.2014 - 01.2015
Payroll Officer
LEDA Holdings
04.2014 - 09.2014
Payroll Officer
Network Ten
12.2010 - 04.2014
Payroll Officer
Randstad Recruitment
01.2010 - 11.2010
Payroll Officer
Hudson Global Resources
11.2005 - 03.2008
Bachelor of Arts - Human Resource Management
University of New South Wales
Bachelor of Arts -
Macquarie University
Higher School Certificate -
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