Zoe Lee
Summary
Dynamic and results-driven professional with extensive experience in retail management and sales. Proven track record of driving sales performance, managing customer relationships, and leading high-performing teams. Bilingual in English and Mandarin, leveraging strong communication skills to enhance customer satisfaction and loyalty. Adept at developing and implementing strategies to increase sales, improve customer service, and optimize operational efficiency. Seeking to advance career where I can utilize my skills to drive business growth and achieve sales targets.
Overview
9
9
years of professional experience
Work History
Assistant Manager
COS
2023.02 - Current
- Provided exceptional customer service and leadership on the sales floor, maintaining key customer relationships and ensuring high levels of satisfaction
- Utilized bilingual proficiency to address customer inquiries and preferences, employing strong communication skills and a customer-centric focus.
- Performed sales performance analysis, assisting store budget management and financial planning to accomplish business objectives and operational excellence.
- Ensured payroll and cash handling policies were followed to minimize potential losses and demonstrate attention to detail
- Enhanced team collaboration and performance by providing training in administrative procedures, customer service policies, and sales techniques
- Increased operational efficiency through completion of reports, inventory management, and ordering supplies.
Key Holder / Sales Associate
COS
2022.05 - 2023.01
- Achieved rapid promotion to Key Holder within three months due to exceptional sales performance and demonstrated leadership potential
- Delivered outstanding customer support leading to consistently positive customer satisfaction
- Supported store operations by assisting with opening and closing procedures, as well as maintaining presentation standards
- Engaged in staff training sessions to enhance product knowledge and sales skills.
Office Administrator
Hai Hong Shipping
2015.12 - 2017.01
- Delivered comprehensive administrative assistance, coordinated events, and managed accounts payable daily basis
- Established and maintained professional relationships with customers and guests using effective Customer Relationship Management (CRM) strategies.
Education
Bachelor of Psychological Science -
Deakin University
Melbourne, VIC12.2020
Diploma of Applied Psychology -
Raffles College
Malaysia03.2017
Skills
- Customer Service Excellence & Loyalty Building
- Sales performance analysis and financial planning
- Visual Merchandising & Store Presentation
- Effective Communication & Interpersonal Skills
- Significant supervisory and management experience
- Solid organizational and time management
- Inventory management
- Team motivation and staff development
- MS Office Suite
- POS systems
Extracurricular Activities
- PlanetUNI, Deakin, Treasurer, 2017 - 2020
Organized monthly events for students and managed the club's budget and ensured financial compliance.
- Autism Care Centre Malaysia, Volunteer, 2015 - 2017
Worked with individuals with challenging behaviours and designed care plans.
References
Available upon request
Timeline
Assistant Manager
COS
2023.02 - Current
Key Holder / Sales Associate
COS
2022.05 - 2023.01
Office Administrator
Hai Hong Shipping
2015.12 - 2017.01
Bachelor of Psychological Science -
Deakin University
Diploma of Applied Psychology -
Raffles College
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