Zoe-Lee Prentice
Frankston
Summary
Dedicated early childhood educator passionate about encouraging children to develop socially, emotionally and intellectually, experienced with groups up to 20 children.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Diploma Qualified Room Leader
Frankston Beach Sanctuary of Early Learning
11.2024 - Current
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Applied play-based strategies to provide diverse approaches to learning.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
Room Leader Diploma Educator
Grow Early Education
08.2024 - 11.2024
- Develop and implement age-appropriate activities to engage children in learning and play
- Supervise children in a safe and nurturing environment
- Establish and maintain positive relationships with children and their families
- Monitor children’s activities to ensure safety and well-being
- Assist with meal and snack preparation
- Change nappies and help with potty training
- Maintain a clean and organized environment
- Administer basic first aid and CPR
- Develop and implement behavior management strategies
- Document children’s progress and discuss with parents
- Participate in staff meetings and professional development activities
Diploma Educator
Next Step Childcare
03.2023 - 08.2024
- Develop and implement age-appropriate activities to engage children in learning and play.
- Supervise children in a safe and nurturing environment.
- Establish and maintain positive relationships with children and their families.
- Monitor children’s activities to ensure safety and well-being.
- Assist with meal and snack preparation.
- Change nappies and help with potty training.
- Maintain a clean and organized environment.
- Administer basic first aid and CPR.
- Develop and implement behavior management strategies.
- Document children’s progress and discuss with parents.
- Participate in staff meetings and professional development activities
Deli Team Member
Coles Supermarket
11.2022 - 03.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries about available products and services and helped customers make right choices.
- Restocked supplies and prepared other ingredients during downtime for expected busy periods.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by checking dates, rotating stock and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Created appealing food arrangements for party trays and specialized orders.
Customer Service Advisor
City FM
04.2022 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to social distancing protocols and wore mask or face shield.
- Exceeded goals through effective task prioritization and great work ethic.
- Met customer call guidelines for service levels, handle time and productivity.
- Communicated professionally with colleagues, freelancers, and clients.
- Promptly responded to inquiries and requests from prospective customers.
Administrator
Kimberley Products
11.2021 - 03.2022
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Reduced recordkeeping errors by precisely handling financial transactions, journal entries, and accounts payable and receivable activities.
- Entered and kept departmental records in the company database.
- Communicated with suppliers to reconcile invoice payments.
- Collected, confirmed, and distributed information to employees.
Consultant
Ambulance Victoria Memberships, Startek
03.2020 - 03.2021
- Meeting monthly targets, KPI and AHT.
- Collaborated with our Business Analysis to achieve a roll-out of the new system.
- Actively listened to customers, handled concerns quickly, and escalated serious issues to the supervisor.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Performed duties following applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Adhered to social distancing protocols and wore mask or face shield.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Devoted special emphasis to punctuality and worked to keep outstanding attendance record, consistently arriving to work ready to start at once.
Consultant
Medical Record Exchange
01.2019 - 03.2020
- Actively listened to customers, handled concerns quickly, and escalated serious issues to the supervisor.
- Devoted special emphasis to punctuality and worked to keep outstanding attendance record, consistently arriving to work ready to start at once.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Performed duties following applicable standards, policies, and regulatory guidelines to promote a safe working environment.
Customer Service
Coles Supermarkets
11.2015 - 01.2019
- Delivered exceptional customer service to every customer by using extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and aid to customers, paying attention to special needs or wants.
- Monitored food production environment and recommended elimination of potential hazards and food safety risks.
- Monitored and controlled temperature of products.
- Improved operations through consistent hard work and dedication.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Greeted and served customers professionally, used technically advanced cash registers and sanitized cashout area after each customer.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Apprentice
Vawdrey Spray “N” Write
06.2014 - 08.2014
- Prepared vinyl for application on substrates or flat socks with associated weeding, trimming, and taping.
- Maintained clean and tidy shop space for largest customer appeal, safety, and organization.
- Planned and paced work efficiently to meet daily, weekly, project, or production goals.
- Recognized and reported defective material and equipment to shift supervisor.
Skills
- Calm and Professional Under Pressure
- Time Management
- Conflict resolution
- Relationship building
- Incidents management
Certification
- Diploma of Early Childhood Education and Care
- SITSS00069 Food Safety Supervision Skill Set
- HLTAID012 - Provide First Aid in an Education and Care Setting
- HLTAID011 - Provide First Aid
- HLTAID010 - Provide basic emergency life support
- HLTAID009 - Provide cardiopulmonary resuscitation
- Employment - Working with Childrens Check
Timeline
Diploma Qualified Room Leader
Frankston Beach Sanctuary of Early Learning
11.2024 - Current
Room Leader Diploma Educator
Grow Early Education
08.2024 - 11.2024
Diploma Educator
Next Step Childcare
03.2023 - 08.2024
Deli Team Member
Coles Supermarket
11.2022 - 03.2023
Customer Service Advisor
City FM
04.2022 - 11.2022
Administrator
Kimberley Products
11.2021 - 03.2022
Consultant
Ambulance Victoria Memberships, Startek
03.2020 - 03.2021
Consultant
Medical Record Exchange
01.2019 - 03.2020
Customer Service
Coles Supermarkets
11.2015 - 01.2019
Apprentice
Vawdrey Spray “N” Write
06.2014 - 08.2014
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