Zoe Love
Scoresby,VIC
Summary
Experienced business development & key accounts professional with a proven track record in account management and sales leadership. Adept Business Development Manager skilled at cultivating sales growth and fostering strong stakeholder partnerships. Known for strategic thinking that seizes new business prospects and harnesses dynamic market trends. Consistently exceeds targets with a results-oriented mindset.
Strategic-thinking Business Development Manager an adept communicator with a knack for collaboration with high-achieving teams. Committed to continuous enhancement and achieving market-leading outcomes.
Energetic business development expert, natural leader, and adept problem solver. Well-versed in product testing, as well as the management and exploration of new business avenues. Seasoned Business Development leader boasting two decades of experience in directing operations and amplifying revenue. Demonstrates a mastery in client acquisition, contract negotiation, and exceptional interpersonal and team leadership skills. Known for being results-focused and proactive, consistently achieving and surpassing sales and revenue objectives.
Overview
29
29
years of professional experience
Work History
Senior Business Development Manager
Lotus Living
Melbourne, VIC
02.2024 - Current
- Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty.
- Collaborated with cross-functional teams to develop comprehensive proposals for prospective clients.
- Increased sales revenue by strategically identifying and pursuing new business opportunities.
- Exceeded annual sales targets consistently by cultivating a high-performance team culture focused on results.
- Restructured pricing strategies based on market conditions, ensuring competitiveness while maintaining profitability.
- Delivered presentations at conferences and trade shows, showcasing products/services and generating leads.
- Streamlined internal processes related to lead generation and prospecting tactics, reducing time spent on administrative tasks.
- Negotiated contracts with vendors and suppliers, resulting in cost savings for the company.
- Spearheaded the expansion into new markets by conducting in-depth analyses of competitor landscapes.
- Optimized the sales funnel through data-driven insights, streamlining processes for improved efficiency.
- Contributed to overall company growth by sharing expertise during executive meetings, informing decision-making processes.
- Established a robust pipeline of prospects through targeted networking events and strategic outreach efforts.
- Aligned sales objectives with corporate goals by creating strategic plans that balanced short-term wins with long-term sustainability.
- Generated new business with marketing initiatives and strategic plans.
12 Month Consultation Business Development Manager
The CI Group
Melbourne, VIC
01.2023 - 01.2024
- Increased account sales through cold calls and travelling
- Streamlined internal processes for increased efficiency in lead generation and follow-up activities.
- Manage a diverse portfolio of clients, ensuring high levels of satisfaction through attentive service.
- Negotiated win-win agreements with clients, suppliers, and partners for mutual benefit.
- Cultivated an extensive professional network within the industry, facilitating access to valuable resources and information on emerging trends.
- Implemented strategic marketing initiatives to expand brand awareness and increase market share.
- Increased metro sales by identifying and developing new business opportunities in targeted industries.
- Spearheaded competitive analyses to benchmark company performance against industry leaders.
- Coordinated joint ventures between the company and external organisations for mutually beneficial collaborations.
- Conducted training seminars for colleagues on best practices in business development techniques and strategies.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Enhanced profitability by developing pipelines utilising marketing and sales strategies.
- Drove sales by developing multi-million dollar contract sales.
Senior Service Apartments Sales Manager
Lendlease Retirement Properties
Melbourne, VIC
02.2020 - 01.2022
- Significant Growth in Aged Care Sector: Spearheaded a remarkable 13% increase in easy move contracts for Lend lease within the independent aged care sector, showcasing an astute understanding of market trends and effective sales strategies.
- Identify and cultivate relationships with potential clients, including senior living communities, retirement homes, and individuals seeking independent living options.
- Coordinated appointments to show marketed properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Compared, researched and appraised properties.
- Conduct market research and analysis to identify trends, opportunities, and potential competitors in the senior service apartment industry.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collaborate with the marketing team to create and implement effective marketing and promotional campaigns targeting the senior living market.
- Negotiate and finalise contracts with clients, ensuring favourable terms and conditions for both parties.
- Stay updated on industry regulations and compliance requirements related to senior living and adapt business practices accordingly
- Monitor and analyse key performance indicators (KPIs) to track the success of business development efforts and make data-driven decisions for improvement.
- Collaborate within community healthcare industry services
- Increases revenue by 75% in service orientation tours
Business Development Manage- Corporate Contracts
Accor Hotels
Melbourne, VIC
11.2016 - 12.2019
- Landscape-Informed Business Growth - Accor Hotels Identified and secured a substantial $500k contract with a large global enterprise by leveraging insights from the corporate landscape, showcasing adept market awareness and negotiation skills.
- Strategic Networking Events: Pioneered and executed a series of successful networking events for executive assistants (EAs) in hotels across the nation, leading to a substantial boost in lead generation and business opportunities.
- Corporate Vertical Expansion: Amplified new business acquisition by an impressive 35% within corporate verticals, securing annual hotel accommodation contracts and highlighting exceptional business development capabilities.
- Identify and pursue business opportunities for Accor Hotels in the corporate sector.
- Established relationships with key decision-makers within customer's organisation's to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Build and maintain relationships with key corporate clients and stakeholders.
- Negotiate and secure corporate contracts and partnerships to drive business growth.
- Collaborate with internal teams to develop customised solutions and proposals for corporate clients.
- Stay updated on industry developments and regulatory changes that may impact corporate contracts.
- Participate in industry events, conferences, and networking activities to expand Accor Hotels' corporate client base.
- promotional activities targeting corporate clients.
Hotel Conference Sales Executive
Yarra Valley Lodge (Lancemore Hotels Group)
Melbourne, VIC
03.2013 - 09.2016
- Sales Excellence Recognition - Lancemore Hotels 2019 Awards: Achieved consistent and exceptional performance, earning recognition in the form of the Lancemore Hotels Sales 2019 Awards for consistently exceeding KPI weekly targets.
- Responsible for generating revenue through the sale of conference and event spaces at Yarra Valley Lodge, a property within the Lancemore Hotels Group.
- Develop and maintain relationships with corporate clients, event planners, and other potential customers to drive conference and event bookings.
- Identify and target new business opportunities by proactively prospecting and networking within the industry.
- Collaborate with the hotel's sales and marketing team to create and execute strategies to achieve revenue targets.
- Conduct site visits and showcase the conference facilities to prospective clients, highlighting the unique features and amenities of Yarra Valley Lodge.
- Customise event packages and proposals based on clients' requirements and budgets.
- Negotiate contracts and pricing with clients, ensuring mutually beneficial agreements are reached.
- Coordinate with the operations team to ensure seamless execution of events, including setup, catering, audiovisual requirements, and other logistical details.
- Provide exceptional customer service by promptly responding to inquiries, addressing client concerns, and ensuring client satisfaction throughout the event planning process.
- Stay updated with industry trends, competitor activities, and market conditions to identify opportunities for business growth and maintain a competitive edge.
Internal & External Venue Sales 12 Month Contract
Monash University
Melbourne, VIC
01.2012 - 01.2013
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Maximised cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Managed inbound sales calls each day.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Negotiated price and service with customers and vendors to decrease expenses and increase profit. by 60%
- Implemented business strategies, increasing revenue and effectively targeting new markets
Business Development EV - 12 Month Contract
Latrobe University
Bundoora, VIC
01.2011 - 01.2012
- Identified issues, analysed information and provided solutions to problems.
- Created reports and presentations detailing business development activities.
- Established relationships with key decision-makers within customer's organisation to promote growth and retentions.
- Applied honed problem-solving skills to analyse and resolve issues impacting business operations and goal achievement.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Collected data and performed customer needs analysis.
Tourism & Functions Business Development
Phillip Island Nature Park
Phillip Island, VIC
02.2004 - 12.2010
- Successfully spearheaded revenue maximisation efforts by introducing innovative tourism initiatives. Through collaborative efforts with our farm staff, we curated engaging Australian cattle shows lunch functions for international visitors. This immersive experience not only enriched visitor engagement but also significantly bolstered revenue streams. Additionally, strategically implemented weekend farmers markets in the cafe paddock space, further diversifying our offerings and attracting a wider audience. These initiatives collectively transformed our venue into a thriving hub of activity, resulting in notable revenue growth and enhanced customer satisfaction.
- Supported planning, communications and scheduling of B2B-B2C,Private,Corporate and Leisure Events.
- Assisted in content development for events, drafting and distributing promotional materials.
- Organised brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events.
- Successfully managed budgets and allocated resources to maximise productivity and profitability.
- Contributed to social media outreach, content development and schedule management.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Developed detailed event reports, documenting all aspects of each event.
- Created detailed timelines and budgets for events to meet all deadlines.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Produced concept plans for high-profile corporate meetings and events.
Owner/Operator/ Creator
Rizing Stars Creative Dance & Drama Group
Nationwide
01.1996 - 12.2003
- Educational Movement Programme Creation: Developed and implemented an engaging educational movement program tailored for 3-4-year-olds, enhancing their cognitive and physical development through a dynamic curriculum.
- Effective Team Management: Successfully managed a diverse team of over 70 professionals, fostering a collaborative and motivated work environment that contributed to operational excellence and customer satisfaction.
- Strategic Business Sale: Orchestrated the sale of the business to Swinburne University, showcasing strong negotiation skills and a deep understanding of market dynamics and educational institutions..
- Develop and implement the overall vision and direction of Rizing Stars Creative Dance & Drama Group.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Create and design dance and drama routines, performances, and productions.
- Recruit and train talented dancers and actors, providing coaching and guidance to help them improve their skills.
- Ensure the group's compliance with legal, safety, and licensing requirements.
- Monitor and manage the group's budget and finances, including fundraising efforts and revenue generation.
- Foster a positive and supportive environment within the group, nurturing the talent and creativity of the dancers and actors.
Education
Advanced Diploma - Business Communications
Swinburne
Australia Hospitality Business Administration - Hospitality Administration And Management
Swinburne University of Tech
Melbourne, VICCertificate IV in Real Estate Practice - Real Estate
Entry Education
01.2021
Skills
- Strategic Planning:
- Client Relationship Management:
- Negotiation and Contract Management:
- Market Analysis:
- Sales Forecasting:
- Cross-Functional Collaboration:
- Solution Selling:
- Networking and Relationship Building:
- Communication Skills:
- Analytical Skills:
- Presentation Skills:
- Problem Solving:
- Customer-Centric Focus:
- CRM Software Proficiency:
- Adaptability
Personal Information
Available client testimonials on request.
References
Referees On Request.
Additional Information
- Available client testimonials on request.
Timeline
Senior Business Development Manager
Lotus Living
02.2024 - Current
12 Month Consultation Business Development Manager
The CI Group
01.2023 - 01.2024
Senior Service Apartments Sales Manager
Lendlease Retirement Properties
02.2020 - 01.2022
Business Development Manage- Corporate Contracts
Accor Hotels
11.2016 - 12.2019
Hotel Conference Sales Executive
Yarra Valley Lodge (Lancemore Hotels Group)
03.2013 - 09.2016
Internal & External Venue Sales 12 Month Contract
Monash University
01.2012 - 01.2013
Business Development EV - 12 Month Contract
Latrobe University
01.2011 - 01.2012
Tourism & Functions Business Development
Phillip Island Nature Park
02.2004 - 12.2010
Owner/Operator/ Creator
Rizing Stars Creative Dance & Drama Group
01.1996 - 12.2003
Advanced Diploma - Business Communications
Swinburne
Hospitality Business Administration - Hospitality Administration And Management
Swinburne University of Tech
Certificate IV in Real Estate Practice - Real Estate
Entry Education