Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoe Lucas

Bayswater

Summary

Experienced with coordinating venue operations, ensuring seamless event execution and superior guest experiences. Utilizes strong organizational and communication skills to manage logistics and team dynamics effectively. Track record of enhancing operational efficiency and fostering collaborative environment for successful event outcomes.

Overview

12
12
years of professional experience

Work History

Assistant Venue Manager

Holey Moley Golf Club
12.2023 - Current
  • Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
  • Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
  • Oversaw facility maintenance tasks to ensure a clean, safe, and aesthetically pleasing environment for guests at all times.
  • Cultivated strong relationships with guests, leading to repeat visits and referrals to friends.
  • Trained and supervised staff, fostering a team-oriented approach to ensure exceptional guest experiences.
  • Monitored inventory levels for essential supplies, avoiding stockouts during peak times or high-demand events.
  • Assigned work to staff, set goals and targets, and motivated strong performance in key areas.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.

Function Supervisor

Holey Moley Golf Club
05.2021 - 12.2023
  • Coordinated schedules and timelines for events.
  • Selected and ordered décor and event materials.
  • Performed event coordination for larger parties and gatherings.
  • Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Trained and supervised event staff to complete tasks on time.
  • Brainstormed and implemented creative event concepts and themes.

Bartender/Waitress

Holey Moley
11.2019 - 12.2023
  • Kept bar presentable and well-stocked to meet guests needs.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Polished glassware, bussed tables and removed debris to keep guest areas clean.
  • Collaborated with kitchen staff to correctly update guest on unavailable dishes and wait times.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold menu items to guests, driving up per sale revenues and maximizing profits.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high guest volumes during special events, nights, and weekends.

Admin/Accountant

RMJ Industries Pty Ltd
01.2013 - 08.2017
  • Opened and properly distributed incoming mail.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Assisted with receptionist duties and file organization.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.

Waitress

Two Buns Burger Bar
01.2017 - 05.2017
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.

Education

High school diploma - General studies

Upwey High School
2012

Skills

  • Staff Training
  • Staff Leadership
  • Clear Communication
  • Multitasking and Prioritization
  • Team Leadership and Motivation
  • Decision Making
  • Guest relations
  • Team management
  • Time management abilities
  • Hospitality management

Timeline

Assistant Venue Manager

Holey Moley Golf Club
12.2023 - Current

Function Supervisor

Holey Moley Golf Club
05.2021 - 12.2023

Bartender/Waitress

Holey Moley
11.2019 - 12.2023

Waitress

Two Buns Burger Bar
01.2017 - 05.2017

Admin/Accountant

RMJ Industries Pty Ltd
01.2013 - 08.2017

High school diploma - General studies

Upwey High School

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Zoe Lucas