Zoe Manger

A Global Brand emerging into the highly competitive Australian coffee market. Starbucks Australia is a leading brand in the industry by way of coffee innovation and customisation.

• Managing and directing creative agency in developing branding ideas, graphic design and promotional materials.
• Successfully increased engagement by over 50% (in 1 year) through managing the creation and implementation of engaging video content across multiple media platforms.
• Increased New Followers by 20% across social platforms by monitoring social media and industry trends to develop new marketing strategies.
• Managed relationships with key external partners, UberEats and Oracle CMS (Customer Call Centre).

Global Marketplace houses three major e-commerce brands across Australia and New Zealand. Global Marketplace provides a range of products and services to the e-commerce industry to assist with major sale events and industry insights.

• Assisted with day-to-day marketing activities, including writing creative briefs, managing customer service tickets, assisting with digital merchandising and updating website copy.
• Proven ability to quickly adapt to situations and learn to efficiently use new software programs.
• Proved success in working within tight deadlines and in a fast-paced environment.
• Developed and maintained courteous and effective working relationships with all team members.

Dan Murphy's is a leading liquor retailer in Australia with over 250 stores across the country and an estimated market share of 45%.

• Managed and supported team members by assigning tasks to maintain productivity and maximize performance.
• Trained team members in essential job functions and supported personal growth in the workplace.
• Maintained customer satisfaction by providing knowledgeable support, clear communication and developing trusting relationships.
• Encouraged team members by providing ongoing coaching and training opportunities to improve overall performance.